Job Summary: Lead the transformation of a Manufacturing and Labs IT support service from a passive, reactive model to a proactive, SLA and KPI-driven Managed Service. This role offers the exciting opportunity to drive strategic change and enhance service delivery efficiency.
Key Responsibilities:
- Define Strategy: Develop and implement a strategy to convert T&M operation support into a Managed Service based on SLAs and KPIs.
- Program Management: Define, execute, monitor, and control the program plan.
- Team Management: Plan and integrate both onshore and offshore MS support teams into operations.
- Communication & Reporting: Establish a communication plan and reporting model.
- Process Management: Oversee MS processes and lead the MS team.
- Stakeholder Management: Manage customer stakeholder relationships and handle escalations.
- Reporting: Provide regular updates to CTS leadership.
Job Requirements:
Essential Skills:
- Extensive experience in Project/Program Management within LS Manufacturing.
- Strong background as a Delivery Manager in Managed Services for LS Manufacturing.
- Proficiency with ITIL, especially in Automation-OT.
- Experience with Automation-OT-IT systems (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc.) in LS Manufacturing.
- Good knowledge of GxP, GAMP5, CSV, and CQV.
- Excellent leadership and team management skills.
- Strong customer stakeholder management abilities.
- Effective problem-solving skills for team issues, process challenges, and customer escalations.
- Fluency in French.
- Proximity to Braine, Belgium.
- Excellent command of English.
Nice to Have Skills:
- Knowledge of continuous improvement tools and processes.
- Familiarity with (gen)AI implementation for Managed Services optimization.
- Deep technical understanding of Automation-OT-IT systems.
Qualifications:
- BSc/MSc in Electrical/Electronic Engineering or Computer Science Engineering.
- Training in GxP, GAMP, CSV/CQV.
- Project Management training.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.