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Systems Engineer

JD 3


Job Summary

We are seeking a Systems Engineer with 1 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk - UAM and a strong background in the Hi-Tech domain. This hybrid role requires a proactive individual who can manage day-to-day operations effectively and contribute to our companys success. The position does not require travel and operates during day shifts.


Responsibilities

  • Provide technical support and troubleshooting for Service Desk
  • UAM related issues.
  • Oversee user account management processes ensuring compliance with company policies.
  • Implement and maintain systems to enhance user experience and operational efficiency.
  • Collaborate with cross-functional teams to resolve technical challenges and improve service delivery.
  • Monitor system performance and proactively address potential issues to minimize downtime.
  • Develop and maintain documentation for system configurations processes and procedures.
  • Assist in the development and implementation of IT policies and best practices.
  • Conduct regular system audits to ensure data integrity and security.
  • Train and support end-users on system functionalities and best practices.
  • Participate in the planning and execution of system upgrades and migrations.
  • Provide input on technology solutions to improve business processes and outcomes.
  • Ensure all systems comply with industry standards and regulatory requirements.
  • Contribute to the continuous improvement of IT services and support.

    • Qualifications

  • Must have experience in Service Desk
  • UAM and user account management.
  • Should have a strong background in the Hi-Tech domain.
  • Must possess excellent troubleshooting and problem-solving skills.
  • Should have experience with system monitoring and performance tuning.
  • Must be able to work collaboratively with cross-functional teams.
  • Should have strong documentation and communication skills.
  • Must be proactive in identifying and addressing potential system issues.
  • Should have experience in training and supporting end-users.
  • Must be familiar with IT policies and best practices.
  • Should have experience in conducting system audits.
  • Must be able to contribute to system upgrades and migrations.
  • Should have knowledge of industry standards and regulatory requirements.
  • Must be committed to continuous improvement of IT services and support.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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