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Subject Matter Expert-O2C

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Job Summary

We are seeking a dedicated Subject Matter Expert in Order to Cash (O2C) with 4 to 7 years of experience. The ideal candidate will have a strong background in pricing strategies and domain expertise in Order Management and Accounts Receivable. This role requires working from the office during night shifts. The candidate will play a crucial role in optimizing our O2C processes and ensuring seamless operations.


Responsibilities

  • Lead the implementation and optimization of O2C processes to enhance efficiency and accuracy.
  • Oversee the management of order processing and ensure timely and accurate order fulfillment.
  • Provide expertise in pricing strategies to maximize revenue and profitability.
  • Collaborate with cross-functional teams to streamline order management and accounts receivable processes.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Ensure compliance with company policies and industry regulations in all O2C activities.
  • Develop and maintain documentation for O2C processes and procedures.
  • Train and mentor team members on best practices and new processes.
  • Resolve complex issues related to order management and accounts receivable.
  • Communicate effectively with stakeholders to provide updates and gather feedback.
  • Utilize data analytics to drive decision-making and process improvements.
  • Support the implementation of new technologies and systems to enhance O2C operations.
  • Contribute to the development of strategies to improve customer satisfaction and retention.

    • Qualifications

  • Must have a strong background in pricing strategies with proven experience in implementing and optimizing pricing models.
  • Must have domain expertise in Order to Cash including Order Management and Accounts Receivable.
  • Should have excellent analytical skills to monitor and improve O2C processes.
  • Should possess strong communication skills to collaborate with cross-functional teams and stakeholders.
  • Must be detail-oriented with the ability to manage multiple tasks and priorities.
  • Should have experience in training and mentoring team members.
  • Nice to have experience with data analytics tools and technologies.
  • Nice to have knowledge of industry regulations and compliance requirements.
  • Must be willing to work night shifts and from the office.
  • Should have a proactive approach to problem-solving and process improvement.
  • Must be able to develop and maintain comprehensive documentation for O2C processes.
  • Should have a customer-centric mindset to enhance customer satisfaction and retention.
  • Must be adaptable to new technologies and systems to support O2C operations.

    • Certifications Required

    Certified Order to Cash Professional (COCP) Certified Pricing Professional (CPP)

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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