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Process Specialist-Ops

藍色和白色的漩渦


Job Summary

The Process Specialist-Ops will play a crucial role in optimizing operational processes within our organization. With a focus on efficiency and accuracy this role requires expertise in MS Office and a strong understanding of Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. The candidate will work in a hybrid model with night shifts ensuring seamless operations and contributing to the companys success.


Responsibilities

  • Analyze and optimize operational processes to enhance efficiency and accuracy in daily tasks.
  • Collaborate with cross-functional teams to ensure seamless integration of processes across departments.
  • Utilize MS Office tools to create detailed reports and presentations that support decision-making.
  • Monitor and evaluate process performance identifying areas for improvement and implementing solutions.
  • Ensure compliance with industry standards and regulations in all operational activities.
  • Provide training and support to team members to enhance their understanding of operational processes.
  • Develop and maintain documentation of processes and procedures for reference and training purposes.
  • Coordinate with stakeholders to gather requirements and feedback for process improvements.
  • Implement best practices in process management to drive continuous improvement.
  • Support the development and execution of strategic initiatives to achieve organizational goals.
  • Facilitate communication between teams to ensure alignment and collaboration on projects.
  • Conduct regular audits of processes to ensure adherence to established standards.
  • Contribute to the companys purpose by improving operational efficiency and customer satisfaction.

  • Qualifications

  • Possess strong proficiency in MS Office enabling the creation of comprehensive reports and analyses.
  • Demonstrate a solid understanding of Auto
  • Policy Admin Auto
  • Claims and Property & Casualty Insurance.
  • Exhibit excellent analytical and problem-solving skills to identify and address process inefficiencies.
  • Display strong communication skills to effectively collaborate with team members and stakeholders.
  • Show attention to detail in documenting processes and ensuring compliance with standards.
  • Have the ability to work independently and manage multiple tasks in a fast-paced environment.

  • Certifications Required

    Certified Business Process Professional (CBPP) or equivalent certification in process management.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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