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Customer Service Representative

JD 3


Job Summary

The Sr. Process Executive-Ops will play a crucial role in managing and optimizing operations related to Workers Compensation ensuring efficient policy administration care management new business processing and claims handling. With a focus on customer service the candidate will contribute to enhancing client satisfaction and operational excellence in a hybrid work model with rotational shifts.


Responsibilities

  • Manage and optimize operations related to Workers Compensation policies ensuring efficient administration and compliance with industry standards.
  • Oversee care management processes to ensure timely and effective service delivery to clients enhancing overall satisfaction.
  • Facilitate new business processing by coordinating with relevant teams to ensure seamless integration and onboarding of new clients.
  • Handle Workers Compensation claims with precision ensuring accurate documentation and timely resolution to meet client expectations.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency in a hybrid work environment.
  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly contributing to positive client relationships.
  • Utilize technical skills in customer service to enhance communication and service delivery across all operational areas.
  • Implement best practices in policy administration to ensure compliance and operational excellence in Workers Compensation management.
  • Monitor and analyze operational metrics to identify areas for improvement and implement strategic solutions.
  • Support rotational shifts by adapting to varying work schedules and maintaining consistent performance levels.
  • Contribute to the companys purpose by ensuring high-quality service delivery that positively impacts society and client satisfaction.
  • Engage in continuous learning and development to stay updated with industry trends and enhance professional skills.
  • Foster a collaborative work environment that encourages innovation and teamwork to achieve organizational goals. Qualifications
  • Possess strong technical skills in customer service essential for effective communication and client interaction.
  • Demonstrate expertise in Workers Comp
  • Policy Admin ensuring accurate and compliant policy management.
  • Have experience in Workers Comp
  • Care Management facilitating efficient service delivery and client satisfaction.
  • Show proficiency in Workers Comp-New Business enabling seamless client onboarding and integration.
  • Exhibit knowledge in Workers Compensation
  • Claims ensuring precise documentation and timely resolution.
  • Adapt to a hybrid work model and rotational shifts maintaining flexibility and consistent performance.
  • Engage in continuous professional development to enhance skills and stay updated with industry trends.

  • Certifications Required

    Certified Workers Compensation Professional (CWCP) Customer Service Excellence Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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