1. Job Title : SPE-CX-Backoffice Helpdesk 2. Job Summary : Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi-tech operations. With your expertise in English communication and hi-tech domain knowledge you will ensure seamless support and resolution of queries. This office-based role offers a day shift schedule allowing you to contribute effectively without travel requirements. 3. Experience : 2 - 5 years 4. Required Skills : Technical Skills: Speaking English Domain Skills:Hi - Tech 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Provide exceptional support to internal and external stakeholders by addressing inquiries and resolving issues efficiently. - Utilize your hi-tech domain expertise to troubleshoot and resolve technical problems ensuring minimal disruption to operations. - Collaborate with cross-functional teams to gather information and provide comprehensive solutions to complex queries. - Maintain accurate records of interactions and resolutions contributing to the continuous improvement of helpdesk processes. - Communicate effectively in English ensuring clarity and understanding in all interactions with stakeholders. - Monitor and prioritize helpdesk tickets ensuring timely responses and resolutions to meet service level agreements. - Assist in the development and implementation of helpdesk policies and procedures to enhance service delivery. - Conduct regular follow-ups with stakeholders to ensure satisfaction and address any additional concerns. - Provide training and guidance to new team members sharing best practices and knowledge to enhance team performance. - Analyze helpdesk data to identify trends and areas for improvement contributing to strategic decision-making. - Participate in team meetings and contribute ideas for improving helpdesk operations and customer satisfaction. - Ensure compliance with company policies and industry regulations in all helpdesk activities. - Support the companys mission by delivering high-quality service that enhances customer experience and satisfaction. Qualifications - - Demonstrate proficiency in English communication both written and verbal to effectively interact with stakeholders. - Possess a strong understanding of hi-tech domain concepts and applications to provide accurate support. - Exhibit problem-solving skills to identify and resolve technical issues efficiently. - Show ability to work collaboratively in a team environment contributing to shared goals and objectives. - Display attention to detail in maintaining accurate records and documentation. - Demonstrate adaptability to changing priorities and willingness to learn new technologies and processes. - Possess a customer-focused mindset ensuring stakeholder satisfaction and positive experiences. 9. Job Location : Primary Location :BRSPSAOA06(BPBRA Sao Paulo SP - Rochavera COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-CX-Backoffice Helpdesk [75OA43] 11. Demand Requires Travel? : No 12. Certifications Required : NA
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
