Key Responsibilities
Cloud Operations & Infrastructure Support
Operate, maintain and support workloads and infrastructure running on across AWS, Azure and/or GCP, ensuring availability, performance and resilience targets are met.
Provision and manage cloud resources through Cloud Service Provider (CSP) accounts, using the platform’s automated account-vending and self-service capabilities.
Perform routine operational tasks: patching, backup and restore, capacity management, certificate and secrets rotation, and configuration management.
Support landing-zone and network configuration (segmentation, connectivity, DNS, load balancing) in line with platform standards.
Maintain operational runbooks, standard operating procedures and configuration documentation.
Monitoring, Incident & Problem Management
Implement and maintain monitoring, logging, alerting and observability across infrastructure and applications using cloud-native and platform tooling.
Respond to incidents and service requests within agreed SLAs; perform triage, diagnosis, escalation and resolution, including participation in an on-call roster.
Conduct root-cause analysis and drive problem management to prevent recurrence; contribute to post-incident reviews.
Support disaster-recovery planning, backup verification and recovery exercises (RPO/RTO objectives).
Automation & Infrastructure as Code
Build, maintain and version infrastructure using Infrastructure-as-Code (e.g. Terraform) and configuration-management tooling.
Develop automation scripts and pipelines to reduce manual effort, standardise deployments and improve consistency.
Support CI/CD pipelines and DevSecOps practices, integrating with tools such as SHIP-HATS where applicable.
Security, Compliance & Governance
Ensure all cloud activities comply with IM8, security policies and guardrails, including hardened baselines and CIS-aligned configurations.
Support Policy-as-Code controls for continuous security compliance, remediating drift and non-compliant resources.
Manage identity and access in line with least-privilege principles, using platform single-sign-on and approved access paths.
Support audit, vulnerability management and remediation activities, and maintain evidence for security reviews.
Cost Management & Optimisation
Monitor cloud consumption and support cost-optimisation initiatives (right-sizing, scheduling, reserved/committed-use planning, eliminating waste).
Provide usage and cost reporting and recommendations to agencies and stakeholders.
Collaboration & Stakeholder Engagement
Work with application teams, agency stakeholders, security teams and the cloud platform team to onboard, migrate and support workloads.
Provide technical guidance and knowledge transfer to agency users and junior engineers.
Contribute to service-improvement initiatives and operational maturity.
Required Qualifications & Experience
Typically, 3–6 years of hands-on experience in cloud engineering, cloud operations, infrastructure or DevOps (Consultant level
Demonstrable production experience operating workloads on at least one major cloud platform (AWS, Azure or GCP); multi-cloud exposure is an advantage.
Prior exposure to managed cloud landing-zone platforms is strongly preferred.
Technical Skills & Competencies
Cloud platforms: Compute, storage, networking, IAM, databases and serverless services on AWS, Azure and/or GCP.
Infrastructure as Code: Terraform (preferred); familiarity with CloudFormation, ARM/Bicep or Deployment Manager.
Automation & scripting: Python, Bash, PowerShell or equivalent.
Containers & orchestration: Docker and Kubernetes (EKS/AKS/GKE) is an advantage.
CI/CD & DevSecOps: Git-based pipelines, automated testing and deployment;
Monitoring & observability: CloudWatch, Azure Monitor, Cloud Operations Suite, or tools such as Prometheus, Grafana and the ELK stack.
Security & compliance: Cloud security baselines, IAM, encryption, network security, vulnerability management and Policy-as-Code concepts.
Networking: VPC/VNet design, subnets, routing, firewalls, VPN, DNS and load balancing.
Operations frameworks: ITIL-aligned incident, problem and change management; SRE practices.
Certifications (Preferred)
Associate- or Professional-level cloud certification, e.g. AWS Solutions Architect / SysOps Administrator, Microsoft Azure Administrator / Azure Solutions Architect, or Google Associate Cloud Engineer / Professional Cloud Architect.
HashiCorp Terraform Associate; Certified Kubernetes Administrator (CKA); or relevant security certifications are advantageous.
#LI-CTSAPAC
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
