Operations solutions & business support manager
About the Role
We're looking for a highly motivated and experienced Solutions Manager to bridge the gap between our operational capabilities and new business opportunities. In this pivotal role, you'll be instrumental in shaping our service offerings, developing compelling proposals, and driving growth by translating complex operational details into clear, client-focused solutions. If you're a strategic thinker with a knack for understanding both the big picture and the intricate details of business process operations, we encourage you to apply.
What You'll Do
RFP Response & Content Management (30%)
Act as the primary liaison between our operations team and the central business development unit, ensuring seamless communication and information flow.
Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs), ensuring alignment with client needs and our operational strengths.
Translate current operational capabilities and service delivery models into clear, concise, and persuasive content for proposals and presentations.
Develop, maintain, and regularly update a robust repository of case studies, success stories, and detailed operational documentation to support RFP responses and new deal pursuits.
Ensure all relevant operational details are accurately captured and articulated to showcase our unique value proposition.
Customized Solutions Development (25%)
- Design and develop tailored business process operational solutions across various service lines, including:
- Field operations e.g. on-ground data collection, real world device testing
- Location-based services e.g. street level geo data capture,
- Machine Learning/Artificial Intelligence (ML/AI) human-in-the-loop training
- Data annotation and labelling
- Customer support service desk for Newgen services e.g. autonomous vehicles
- Collaborate closely with operations, technology, and sales teams to ensure proposed solutions are feasible, scalable, and meet client requirements.
Verticalized BPO Offerings Development (25%)
- Lead the development of customized, vertical-specific BPO offerings within key industries, focusing on: Location-based services, Autonomous Vehicles, Micromobility: For Retail, Telecom, Insurance, Travel & Hospitality, and Healthcare.
- Conduct market research and competitive analysis to identify opportunities for new service offerings and differentiate our solutions.
Operations Business Support (20%)
- Provide critical support to business leads, including the preparation of executive reports and presentations.
- Conduct service delivery health analysis to identify areas for improvement and optimize operational performance.
- Assist in the transition and setup of new programs, ensuring a smooth and efficient onboarding process for new clients.
What You'll Bring
8+ years of experience in solution design or operations delivery or process transitions or process excellence in business process services:
Proven experience in a solutions-focused role within the business process services (BPS).
Strong understanding of BPS operations, including processes, technologies, and best practices.
Experience with industries such as Retail, Telecom, Insurance, Travel & Hospitality, and Healthcare.
Demonstrated ability to translate technical and operational details into client-facing value propositions.
Experience in developing RFP responses and creating compelling proposal – knowledge of working in MS Office packages and Google Workspace a must have
Proficiency in creating impactful presentations and reports for exec reviews (AVPs++, Business Unit heads etc.)
Strong analytical and problem-solving skills with excellent written and verbal communication skills, with a proven ability to articulate complex concepts clearly and concisely. MBA/ PMP - Scrum/ Six Sigma preferred
Ability to work independently and collaboratively in a fast-paced environment – while managing work balance across multi-geo stakeholders (willingness to work flexi hours to match time-zones such as CET, EST, PST)
Familiarity with emerging technologies like Location Based Services (LBS), Human-in-the-Loop (HITL) operations for AI/ML training, Autonomous vehicles (HITL) and micromobility is highly desirable.
Why Join Us?
This is an exciting opportunity to play a key role in our growth trajectory. You'll work at the intersection of operations and business development, contributing directly to our success by shaping our offerings and winning new clients. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact. Hybrid work – flexible work hours: work from home and upto 3 days/ week onsite/office.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.