Operations solutions & business support manager
About the Role
We're looking for a highly motivated and experienced Solutions Manager to bridge the gap between our operational capabilities and new business opportunities. In this pivotal role, you'll be instrumental in shaping our service offerings, developing compelling proposals, and driving growth by translating complex operational details into clear, client-focused solutions. If you're a strategic thinker with a knack for understanding both the big picture and the intricate details of business process operations, we encourage you to apply.
What You'll Do
RFP Response & Content Management (30%)
Act as the primary liaison between our operations team and the central business development unit, ensuring seamless communication and information flow.
Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs), ensuring alignment with client needs and our operational strengths.
Translate current operational capabilities and service delivery models into clear, concise, and persuasive content for proposals and presentations.
Develop, maintain, and regularly update a robust repository of case studies, success stories, and detailed operational documentation to support RFP responses and new deal pursuits.
Ensure all relevant operational details are accurately captured and articulated to showcase our unique value proposition.
Customized Solutions Development (25%)
- Design and develop tailored business process operational solutions across various service lines, including:
- Field operations e.g. on-ground data collection, real world device testing
- Location-based services e.g. street level geo data capture,
- Machine Learning/Artificial Intelligence (ML/AI) human-in-the-loop training
- Data annotation and labelling
- Customer support service desk for Newgen services e.g. autonomous vehicles
- Collaborate closely with operations, technology, and sales teams to ensure proposed solutions are feasible, scalable, and meet client requirements.
Verticalized BPO Offerings Development (25%)
- Lead the development of customized, vertical-specific BPO offerings within key industries, focusing on: Location-based services, Autonomous Vehicles, Micromobility: For Retail, Telecom, Insurance, Travel & Hospitality, and Healthcare.
- Conduct market research and competitive analysis to identify opportunities for new service offerings and differentiate our solutions.
Operations Business Support (20%)
- Provide critical support to business leads, including the preparation of executive reports and presentations.
- Conduct service delivery health analysis to identify areas for improvement and optimize operational performance.
- Assist in the transition and setup of new programs, ensuring a smooth and efficient onboarding process for new clients.
What You'll Bring
8+ years of experience in solution design or operations delivery or process transitions or process excellence in business process services:
Proven experience in a solutions-focused role within the business process services (BPS).
Strong understanding of BPS operations, including processes, technologies, and best practices.
Experience with industries such as Retail, Telecom, Insurance, Travel & Hospitality, and Healthcare.
Demonstrated ability to translate technical and operational details into client-facing value propositions.
Experience in developing RFP responses and creating compelling proposal – knowledge of working in MS Office packages and Google Workspace a must have
Proficiency in creating impactful presentations and reports for exec reviews (AVPs++, Business Unit heads etc.)
Strong analytical and problem-solving skills with excellent written and verbal communication skills, with a proven ability to articulate complex concepts clearly and concisely. MBA/ PMP - Scrum/ Six Sigma preferred
Ability to work independently and collaboratively in a fast-paced environment – while managing work balance across multi-geo stakeholders (willingness to work flexi hours to match time-zones such as CET, EST, PST)
Familiarity with emerging technologies like Location Based Services (LBS), Human-in-the-Loop (HITL) operations for AI/ML training, Autonomous vehicles (HITL) and micromobility is highly desirable.
Why Join Us?
This is an exciting opportunity to play a key role in our growth trajectory. You'll work at the intersection of operations and business development, contributing directly to our success by shaping our offerings and winning new clients. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact. Hybrid work – flexible work hours: work from home and upto 3 days/ week onsite/office.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
