Role Overview
We are seeking an experienced Business Analyst with strong Insurance domain expertise along with an ability to enable Agentic AI solutions that automate, reason, and act autonomously within underwriting, claims, policy servicing, and customer operations. Should be a subject matter expert in either of these Insurance areas:
Policy lifecycle
Quote → Bind →Issue → Renew → Cancel)
Claims management
Pricing & Underwriting workflows
Billing & Premium Accounting
Risk assessment & compliance
- Regulatory frameworks (FCA, PRA, Lloyd’s, etc)
Key Responsibilities
Business Analysis & Requirements Gathering
Ability to gather, document, and validate business and technical requirements from stakeholders.
Define the delivery of features for a program of work by articulating user-stories, writing functional and non-functional requirements and executing a clear release with appropriate marketing, feedback tracking and follow up.
Familiarity with database concepts and the ability to query and analyse data
Process Mapping & Optimisation
Map end‑to‑end workflows using BPMN/Visio
Identify process inefficiencies, bottlenecks, compliance risks, and improvement opportunities.
Support design of future‑state processes aligned with business strategy, growth initiatives, and customer experience enhancements.
Collaborate with teams to drive operational excellence, automation, and simplification.
Data & Insights
Analyse performance metrics, Work with data teams to ensure accurate metadata, reporting, and analytics across systems.
Support decision-making with clear dashboards, business cases, and insights.
Technology & Systems Support
Partner with product, engineering, and vendor teams to support system enhancements across tools such as
Policy Admin Systems (Guidewire, Duck Creek, Sapiens, Majesco)
Claims Platforms (Guidewire Claim Center, EIS, Claim Vantage)
Underwriting/Rating engines
Broker/MGA systems
London Market tools (PPL, LIMOSS, Delegated Authority systems)
Assist in system evaluations, UAT, regression testing, and release validation and should be well versed with
Jira
Confluence
GitHub
Nexus/Sonatype
Build and deployment tooling (CI/CD / Jenkins / Ansible)
Monitoring & logging tools
5. Stakeholder Engagement
Facilitate workshops, requirement sessions, and SME interviews across global teams.
Act as a bridge between business SMEs and technology teams.
Present findings, recommendations, and status updates to senior stakeholders.
Required Skills & Experience
Essential
12+ years of Business Analysis experience or in similar roles viz. Product Owner, Product Manager
Able to operate independently with minimal supervision, drive cross‑functional initiatives, and mentor junior BAs.
Excellent communication and stakeholder management skills.
Strong analytical and problem‑solving capability.
Define AI agent objectives, boundaries, data inputs, and action scopes (Preferred). E.g.
Automating First Notice of Loss (FNOL)
AI-driven triage for claims or submissions
Underwriting workbench intelligence
AI-assisted compliance monitoring (FCA, Lloyd’s audits)
Document understanding for bordereaux / policy docs
Work with data teams to ensure access to structured/unstructured data needed for agentic workflows (documents, emails, forms, images, policy data).
Create guardrails for safe operation, ensuring:
Human in the loop oversight
Escalation protocols
Bias detection and performance monitoring
Support the design of continuous learning loops where AI agents self-improve through feedback.
Preferred
Experience in process & digital transformation or workflow automation.
Exposure to Agile delivery methodology (Scrum/Kanban).
Experience working in global or matrixed publishing organisations.
Education
Bachelor’s degree in business administration, Finance, Economics, Information Systems / Management Information Systems (MIS) related field.
Professional certifications (e.g., Agile certifications (Scrum.org PSPO I/PSM I, Lean Six Sigma) preferred.
Insurance certifications (non-essential but a plus)
CII – Chartered Insurance Institute (UK)
Cert CII
Dip CII
ACII (highly respected in the UK and Lloyd’s market)
- Lloyd’s & Market Association (LMA) courses (for London Market roles)
What We Offer
Opportunity to contribute to transformative initiatives in a global environment.
Collaboration with cross-functional teams driving innovation across the insurance value chain.
- Career growth within a dynamic, outcome-focused delivery model.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.