About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Systems Operations Engineer
Location: Irving Texas, Charlotte, NC
Mandatory skills: SQL, Linux/ shell, Autosys, Observability tools
Tech Skills primary:
Excellent with SQL queries, DB usage & understanding (Oracle), Linux commands, Shell scripts, Autosys, Working knowledge of Observability tools such as Splunk, Grafana, Prometheus, AppDynamics.
PRIOR BANKING CLIENT EXPERIENCE IS A HUGE PLUS.
Expectations for this role :
• Work on complex, broad impact initiatives / projects / issues and provide high level systems consultation to technology teams.
• Review , analyze and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.
• Make decisions on technical changes, system enhancements, and architectural adjustments.
• Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
• Collaborate with technical peers, cross functional partners, and leadership to resolve systems support issues and drive operational excellence.
• Leverage AI enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.
• Utilize AI assisted based troubleshooting tools, and automation frameworks to streamline incident resolution and operational workflows.
• Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.
Qualifications:
• 5+ years of Systems Engineering or Technology Architecture experience.
• 5+ years of application production support experience.
• 5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
• 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.
• Hands on experience with AI driven monitoring, AIOps platforms integrated into production support environments.
• Experience utilizing generative AI or LLM based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
• An industry standard technology certification.
• Strong verbal, written, and interpersonal communication skills.
• Knowledge and understanding of test driven development practices.
• Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
• Experience designing, developing, and implementing large scale, complex software applications.
• Outstanding problem solving and decision making skills.
• Strong critical thinking capabilities.
• Financial accounting tool experience is a plus.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
