Systems Engineer
Oslo, Norway - Full-time
About the Role
As a Systems Engineer, you will make an impact by ensuring end-to-end operational reliability across change lifecycle management, AI-enabled chatbot platforms, networking, incident management, and service desk operations. You will be a valued member of the IT Infrastructure team and work collaboratively with cross-functional technology and business teams to maintain high-availability digital services that support client and organizational outcomes.
In This Role, You Will:
• Manage end-to-end change lifecycle activities to ensure the controlled implementation of infrastructure and application changes with minimal disruption to business operations, coordinating with cross-functional teams to assess impact, validate technical feasibility, and protect system stability.
• Monitor and continuously refine AI-enabled chatbot solutions to improve user self-service capabilities, analysing interaction data to identify recurring issues and drive measurable reductions in service desk contact volume.
• Respond to incidents within defined service levels by performing triage, impact assessment, and technical analysis — using ServiceNow to log, categorise, prioritise, and track all tickets with accurate work notes and timely stakeholder communication.
• Administer and support networking components, including configuration review, connectivity validation, and troubleshooting, while performing routine Windows environment administration such as patching, configuration management, and security hardening.
• Lead and contribute to root cause analysis for recurring incidents, propose and implement preventive actions, and document standard operating procedures and troubleshooting steps to strengthen knowledge reuse and support team onboarding.
Work Model
At Cognizant, we strive to provide flexibility wherever possible.
Based on this role's business requirements, this is a fully onsite position requiring daily presence at the Cognizant Oslo office. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
This role operates on shift hours in addition to regular business hours:
• Shift hours: Monday to Friday, 06:00 – 14:00 or 13:00 – 20:00 (occasionally employees might need to work regular hours like 08.00 – 16.00)
What You Need to Have to Be Considered
• Demonstrated experience in change lifecycle management, including planning, risk assessment, implementation coordination, and post-implementation review for infrastructure or application changes.
• Proven hands-on exposure to AI-enabled chatbot platforms, including configuration, training data refinement, and collaboration with knowledge authors to optimise response accuracy and resolution rates.
• Strong incident management skills, including impact analysis, priority assessment, and adherence to service level targets using a structured methodology.
• Practical experience with ServiceNow modules for incident, request, and change management, maintaining data quality and streamlining workflow execution.
• Proficiency in Windows-based environments, including user account management, system configuration, basic scripting, and enterprise security best practices.
• Full professional fluency in both Norwegian and English is essential for this role.
These Will Help You Stand Out
• Solid understanding of networking fundamentals such as IP addressing, routing basics, and connectivity troubleshooting to support resilient systems operations.
• Prior service desk or IT support background with a demonstrated ability to provide escalation support, deliver empathetic communication, and collaborate effectively with both technical and non-technical users.
• Experience conducting root cause analysis with a track record of proposing and following through on preventive actions to reduce long-term operational risk.
• Familiarity with documenting SOPs, troubleshooting guides, and configuration details to support knowledge reuse and accelerate onboarding of new team members.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
