Google Ads Support Specialist
About the role
As a Google Ads Support Specialist, you will make an impact by delivering exceptional, high-touch support to premium enterprise users, helping them maximize the value of their Google Ads investment. You will be a valued member of the Customer Experience team and work collaboratively with internal stakeholders to drive customer success and satisfaction.
In this role, you will:
- Provide best-in-class support via phone, email, and chat, ensuring a seamless and high-quality customer experience.
- Manage and resolve complex, time-sensitive inquiries while meeting strict service level expectations.
- Translate technical advertising concepts into clear, actionable guidance tailored to user needs.
- Leverage tools, including AI-based solutions, to investigate issues, provide accurate resolutions, and optimize outcomes.
- Build strong relationships with users by understanding their needs, anticipating challenges, and proactively delivering solutions.
- Maintain accurate documentation of all interactions and continuously improve workflows based on feedback and new processes.
Work model
This is a hybrid position requiring 4 days per week onsite in (Buenos Aires) and 1 day working from home.
Working hours are Monday to Friday, 11:00 to 20:00, with an initial onboarding period of the first 8 weeks from 09:00 to 18:00.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you need to have to be considered
- Native Spanish proficiency and advanced level of English (written and verbal).
- 1–3 years of experience in customer support, customer experience, or client-facing roles, ideally supporting premium or enterprise users.
- Strong communication skills with the ability to convey complex information in a clear and concise manner.
- Proven ability to manage multiple priorities in a fast-paced, high-demand environment.
- Strong problem-solving skills with attention to detail and ability to resolve complex or ambiguous issues.
These will help you stand out
- Experience working with digital advertising platforms, preferably Google Ads.
- Familiarity with AI tools (e.g., Google Gemini or similar) to enhance productivity and solutions.
- Experience supporting high-value or enterprise-level users.
- Proficiency with Google Workspace tools (Docs, Sheets, Slides, etc.).
- Strong adaptability, proactive mindset, and commitment to continuous improvement.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Your transferable skills and unique experiences could make you a great fit for this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
