Job Summary
24/7 On-call support for Azure Public Cloud Operations.
Location- Bangalore
Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.
The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.
Responsibilities
24/7 On-call support for Azure Public Cloud Operations.
Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.
The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.
The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TDs Public Cloud. The role requires familiarity with ITIL processes (change incident and problem management) and availability for off-hours escalated support.
Provide planning communication and reporting of day-to-day ticket metrics and longer term tactical objectives.
Level 2 support of TD business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.
Manage non-standard/complex P1 P2 (major incidents) P3 and P4 incidents and service requests.
Ensure customer service satisfaction and enable continuous improvements.
Oversee higher complexity operational and preventive maintenance tasks.
Manage complex remedial and unscheduled urgent changes.
Able to be accessible via mobile device to support on-call rotation.
Drive root cause analysis on repeatable incidents to help prevent issues in the future.
Creation of support documentation and scripts.
Oversee vendors service delivery and escalation.
Provide operational consultancy for future-state technologies.
Prioritize activities to align with compliance regulatory requirements and business objectives.
Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
3 to 5 years of strong to expert knowledge supporting Azure Public Cloud (GCP knowledge also a benefit).
3 to 5 years of strong to expert knowledge supporting Kubernetes. Holding Kubernetes certifications is beneficial.
Thorough problem determination skills to troubleshoot and resolve business application issues.
Knowledge of and experience supporting Azure services Azure Kubernetes RHEL/Windows VMs Azure SQL REDIS.
Certified in Azure - AZ-900 and AZ-104.
Familiar with tools such as Jenkins Nexus XLR XLD GitHub etc.
DevOps and Agile understanding.
Working knowledge of various network technologies.
Knowledge of middleware which may be deployed to a Cloud environment such as Jboss Tomcat NodeJS.
Familiar with monitoring tools such as Dynatrace and Datadog.
Comfortable with working in a rapidly changing technically complex environment.
Knowledge of scripting languages and tools such as Python JavaScript Powershell Bash.
Understanding of config management technologies such as Salt.
The successful applicant must have a solid understanding of incident change and problem management methodologies as well as solid experience in a large high-performance production environment.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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