1. Job Title : PE-Sales & Support 2. Job Summary : This hybrid role in a global organization focuses on delivering proactive sales support and post sales assistance to internal and external stakeholders through strong data handling using MS Excel and clear communication. The professional will analyze sales data prepare reports and coordinate with teams to ensure smooth order processing with optional exposure to 3G domain concepts in a collaborative environment. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support daily sales operations by preparing accurate order related documentation and tracking information in MS Excel to ensure timely and error free processing of customer requests. -Manage sales data in structured spreadsheets by maintaining clean records and consistent formats that enable reliable insights for account teams and management. -Prepare recurring and ad hoc reports using formulas and filters in MS Excel that summarize sales trends and highlight variances for business review. -Respond to inquiries from internal teams and external contacts in a clear and professional manner that supports quick resolution of sales and support issues. -Collaborate with cross functional teams such as finance operations and customer support to align on order status billing questions and service activation milestones. -Monitor open items in sales pipelines and support queues by updating trackers and escalating blockers so that commitments are met within expected timelines. -Provide post sales coordination by documenting customer feedback and tracking follow up actions that help improve satisfaction and retention for the organization. -Contribute to continuous improvement by suggesting practical changes to templates reports and checklists that simplify recurring activities and reduce manual effort. -Validate the consistency of pricing discounting and product configuration details in MS Excel based tools to minimize downstream corrections and rework. -Support data quality checks on sales and support records by identifying missing fields inconsistent entries and outdated information then coordinating corrections with owners. -Assist in preparing materials for internal reviews and client facing discussions such as summary tables charts and basic dashboards that clearly present sales performance. -Coordinate hybrid work activities by planning in office and remote tasks effectively ensuring that handoffs and communication remain smooth across locations. -Apply any understanding of 3G related services when relevant to help interpret customer needs and accurately reflect them in sales documentation and support records. -Qualifications -Demonstrate strong working knowledge of MS Excel including functions for sorting filtering conditional formatting and basic formulas to manage medium sized datasets. -Exhibit good analytical reasoning skills that enable interpretation of sales numbers trends and exceptions in a way that supports data grounded decisions. -Display effective written and verbal communication skills that help interact with diverse colleagues and customers in a respectful and inclusive manner. -Show ability to organize work with attention to detail so that documentation reports and follow ups are completed with high accuracy and consistency. -Indicate willingness to learn about mobile network concepts such as 3G technologies as a desirable capability for supporting telecom oriented customers. -Possess general awareness of sales and customer support processes in corporate environments as a plus for adapting quickly to tools and workflows. -Adapt comfortably to a hybrid work model by using collaboration tools and time management practices that maintain productivity across remote and office settings. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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