1. Job Title : SPE-Ins Claims 2. Job Summary : Serve as a specialist professional in insurance claims for an international organization handling end to end claims servicing for customers across multiple channels in a hybrid work model. Apply strong domain expertise and customer service skills to resolve complex insurance queries efficiently ensure accurate claim assessments and support continuous process improvement within rotational shifts. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Process end to end insurance claims by validating policy coverage reviewing customer documentation and ensuring accurate claim decisions that align with internal guidelines and regulatory expectations. -Handle inbound and outbound customer interactions with empathy and clarity addressing queries related to claims status documentation requirements and next steps while maintaining high service quality standards. -Collaborate with cross functional teams such as underwriting policy servicing and finance to resolve claim related discrepancies and ensure smooth completion of the claim lifecycle. -Document every customer interaction claim decision and follow up action in the core claims system with high accuracy to support audit readiness and operational transparency. -Analyze claim trends recurring service issues and customer feedback to suggest practical enhancements to workflows communication templates and system rules that improve customer experience. -Apply critical thinking to identify potential fraud indicators or policy misinterpretations and escalate complex or suspicious cases according to defined procedures. -Adhere to service level targets quality benchmarks and compliance requirements while working in rotational shifts ensuring consistent support for customers across different time bands. -Use hybrid work practices responsibly by maintaining data privacy secure handling of customer information and effective virtual collaboration with team members. -Provide clear and easy to understand explanations of claim decisions to customers focusing on reducing confusion building trust and supporting fair outcomes for all parties. -Support training and knowledge sharing within the team by contributing to process documents frequently asked questions and scenario based examples derived from day to day case handling. -Engage with digital tools knowledge bases and workflow systems to streamline claim handling reduce manual effort and minimize turnaround times for customer requests. -Assist in user acceptance testing of minor system enhancements related to claims or customer service sharing practical feedback that reflects real operational scenarios. -Participate in internal reviews huddles and retrospective discussions to identify opportunities that enhance operational excellence and positive impact for policyholders and communities. -Qualifications -Possess two to four years of hands on experience in insurance claims or closely related domain functions with direct exposure to customer facing service activities. -Demonstrate strong customer service skills including active listening calm handling of sensitive situations and clear communication suited to diverse customer backgrounds. -Show practical understanding of property and casualty insurance concepts such as policy coverage deductibles limits and common claim types even if experience is partly adjacent to this segment. -Bring familiarity with working in hybrid environments and rotational shifts while consistently meeting productivity quality and behavior expectations. -Exhibit proficiency in using claim management or CRM tools along with office productivity applications to document cases prepare summaries and track progress. -Display strong analytical skills and attention to detail to interpret policy terms verify documentation and identify discrepancies that may affect claim outcomes. -Communicate effectively in spoken and written form with internal stakeholders and customers adapting language to explain technical insurance concepts in simple terms. 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include property and casualty insurance foundation or customer service excellence credential from a recognized institute.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。