Job Summary
This hybrid night shift role in policy servicing focuses on processing policy changes and endorsements with high accuracy using MS Office tools in a fast paced multinational environment. The associate will update records validate documentation and communicate in clear written and spoken English to support efficient and compliant policy servicing operations and enhance customer satisfaction across global markets.
Responsibilities
- Process assigned policy servicing requests for changes and endorsements by following defined procedures and service level timelines to ensure timely completion of work
- Review policy change instructions and endorsement documents for clarity completeness and compliance with internal guidelines to reduce errors and rework
- Update policy data fields in internal servicing systems using MS Office based templates to maintain accurate and current policy records
- Prepare and revise policy endorsement schedules using spreadsheets and documents to reflect agreed changes in coverage terms limits or client details
- Validate source data received from upstream teams or clients by cross checking against existing records to identify inconsistencies and escalate issues as needed
- Document each policy servicing transaction in tracking files using clear and concise notes to support audit readiness and operational transparency
- Coordinate via email or instant messaging with internal stakeholders to clarify missing information and ensure smooth progression of policy change workflows
- Monitor work queues and prioritize cases based on urgency complexity and service commitments to support consistent delivery of high quality outcomes
- Use MS Office tools to generate standard reports and summaries that highlight processed volumes error trends and pending cases for team review
- Adhere to night shift schedules and hybrid work protocols while maintaining punctuality productivity and secure handling of sensitive policyholder information
- Follow all compliance and privacy guidelines throughout the policy servicing cycle to support regulatory adherence and protect customer data
- Participate in process training refreshers and knowledge sharing sessions to continuously improve servicing quality and operational efficiency
- Contribute ideas for incremental process improvements in templates checklists and data validation steps to reduce manual effort and error rates
Qualifications
- Demonstrate basic to intermediate proficiency in MS Office applications including spreadsheets documents and presentations applied to structured operational tasks
- Apply strong attention to detail and numerical accuracy when updating policy change records and verifying endorsement information against source documents
- Communicate effectively in English through reading writing and speaking to interpret instructions document actions and collaborate with team members in a global setting
- Exhibit willingness to work permanent night shifts in a hybrid work model while maintaining consistent performance and adherence to company policies
- Show foundational understanding of insurance policy changes and endorsements concepts through academic exposure training or prior operations experience even at entry level
- Adapt quickly to new systems process updates and checklists for policy servicing while seeking guidance in ambiguous situations to maintain quality standards
- Maintain a customer centric mindset by focusing on accuracy timeliness and completeness of each policy change transaction to support positive end customer outcomes
Certifications Required
Preferred certification in MS Office Specialist or equivalent office productivity tools
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
