1. Job Title : PE-Sales & Support 2. Job Summary : Join our global organization as a Sales and Support Professional providing analytical and operational support to customer facing teams in a hybrid work model. Use MS Excel to prepare accurate reports track sales activities and maintain customer data while collaborating with internal stakeholders. Apply any exposure to 3G domain to better understand client needs and contribute to data driven decisions that enhance customer satisfaction and business growth. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Perform detailed analysis of sales and support data using MS Excel to identify trends variances and improvement opportunities that directly support revenue growth and customer satisfaction. -Prepare and maintain structured sales performance dashboards in MS Excel that provide clear visibility of pipeline status conversion rates and forecast accuracy for the sales team. -Create comprehensive customer activity reports in MS Excel that summarize interactions open issues resolution timelines and follow up actions to support a seamless customer experience. -Maintain accurate and up to date records of leads prospects and customer accounts in standardized templates to ensure reliable information is available for sales and support teams. -Coordinate with sales representatives account managers and support analysts to gather required inputs for reports and to clarify data discrepancies before final submission. -Respond promptly to internal requests for custom data extracts or ad hoc analysis by building flexible MS Excel reports that answer specific business questions. -Support day to day sales operations by preparing quotations order tracking sheets and billing status trackers in MS Excel that help reduce errors and processing delays. -Handle email and ticket based customer queries by collaborating with internal technical teams and documenting responses in a structured manner for future reference. -Utilize any understanding of 3G concepts to interpret customer requirements more accurately and to support teams that work with telecommunications or connectivity solutions. -Ensure data quality by performing regular checks validating formula logic and following standardized naming conventions and version management practices in MS Excel files. -Participate in regular review meetings in the hybrid work setting by presenting key insights from reports and by capturing action items in clear tracking sheets. -Support continuous improvement initiatives by suggesting enhancements to existing reports templates and processes that reduce manual effort and improve response time. -Adhere to company policies for information security data privacy and customer confidentiality while handling and sharing sales and support data. -Qualifications -Demonstrate solid hands on experience with MS Excel including use of formulas pivot tables data validation and basic charts to manage and analyze structured datasets. -Exhibit strong numerical aptitude and attention to detail that enables accurate data entry error checking and reconciliation of sales and support records. -Communicate clearly in spoken and written form to interact with sales teams support staff and customers while maintaining a professional and empathetic tone. -Show willingness to learn business processes and industry concepts quickly especially in areas such as telecommunications and 3G networks when relevant to customer needs. -Apply basic understanding of 3G or mobile data concepts where available to interpret technical terms used by customers and internal specialists in a practical manner. -Adapt effectively to a hybrid work environment by managing time collaborating through digital tools and maintaining productivity during both remote and office based workdays. -Display strong organizational skills by prioritizing tasks managing multiple requests and meeting agreed timelines without compromising on quality of outcomes. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : Microsoft Office Specialist Excel Associate or equivalent entry level Excel certification preferred.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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