1. Job Title : PE-Sales & Support 2. Job Summary : Join a dynamic global organization as a PE Sales and Support professional working in a hybrid model to enable seamless customer sales operations and post sales assistance while using MS Excel for data driven decisions reporting and forecasting with optional exposure to 3G domain concepts in a collaborative day shift environment. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support day to day sales operations by managing customer information tracking opportunities and updating internal systems to enable accurate and timely sales execution and reporting. -Prepare clear and structured MS Excel reports summarizing sales performance pipeline status and key account metrics to support data driven decision making by business stakeholders. -Analyze sales and support data in MS Excel to identify trends variances and potential issues and share insights that can improve revenue performance and customer satisfaction. -Coordinate with sales marketing and operations teams through virtual and onsite collaboration in the hybrid model to ensure smooth order processing and timely issue resolution. -Respond to internal and external queries related to product information pricing and order status in a professional manner that strengthens customer trust and long term relationships. -Maintain accurate documentation of customer interactions quotations and agreements in approved tools so that records are complete auditable and easy to reference during future engagements. -Monitor service requests and support tickets to ensure that each case progresses within agreed timelines and escalate complex matters to senior team members when necessary. -Contribute to continuous improvement initiatives by documenting recurring issues proposing process enhancements and updating MS Excel based trackers that streamline sales and support workflows. -Collaborate with cross functional stakeholders to validate data reconcile discrepancies and ensure that management dashboards and reports reflect a single consistent view of performance. -Apply basic understanding of 3G and related telecommunications concepts when relevant to customer conversations and documentation enhancing the quality and clarity of information shared with clients. -Participate in training sessions knowledge sharing meetings and mentoring interactions to strengthen expertise in MS Excel sales processes and customer support best practices. -Adhere to company policies compliance requirements and data privacy standards while managing customer and sales information to protect organizational reputation and client trust. -Contribute to team goals by supporting special projects sales campaigns and reporting activities that advance the company mission and create positive impact for customers and society. -Qualifications - Possess foundational experience using MS Excel including formulas sorting filtering and basic data analysis to create accurate sales reports and operational trackers that guide business actions. - Demonstrate ability to learn and apply new MS Excel features such as pivot style summaries or visual charts to present complex sales and support information in a clear and understandable manner. - Exhibit strong written and verbal communication skills to interact effectively with customers and internal teams in a hybrid work environment focused on collaboration and timely responses. - Display analytical thinking and attention to detail when validating sales data checking calculations and resolving discrepancies to maintain integrity of reports and dashboards. - Show adaptability and willingness to work with sales and support tools alongside MS Excel learning new systems quickly to handle changing business requirements and customer needs. - Apply basic awareness or interest in 3G and mobile communication concepts when applicable enabling more informed discussions with stakeholders in telecommunications related engagements. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : none
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
