1. Job Title : SPE-Policy Servicing 2. Job Summary : This role focuses on accurate and timely policy servicing for life and annuities insurance clients within a hybrid work model and rotational shifts. The specialist will manage policy data documentation and customer requests using MS Office tools while maintaining strict quality and compliance standards. The role supports business continuity and enhances customer trust through reliable operations. 3. Experience : 1 - 3 years 4. Required Skills : Technical Skills: MS Office Domain Skills: 5. Nice to have skills : Domain Skills:Life and Annuities Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Process policy servicing requests for life and annuities products to ensure accurate updates and smooth ongoing policy administration for customers -Review policy documents and supporting records to validate completeness and correctness before updating internal systems and shared repositories -Coordinate with internal operations teams to clarify policy details and resolve data discrepancies that may impact customer service or regulatory compliance -Maintain updated records of policy transactions in MS Office based trackers to provide clear visibility of work status and audit readiness -Prepare service summaries and activity reports using MS Excel and MS Word to support performance monitoring and process improvement discussions -Respond to internal stakeholder queries in a timely manner using clear written and verbal communication in English to ensure consistent service delivery -Adhere to defined standard operating procedures and quality guidelines to minimize errors and reduce rework in policy servicing activities -Support rotational shift operations by managing assigned workloads efficiently and ensuring smooth handover of work items across shifts -Identify recurring issues in policy servicing workflows and share observations with supervisors to enable continuous improvement and risk reduction -Verify key policy attributes such as customer details coverage information and payment related data to safeguard accuracy of core insurance records -Utilize MS Office tools to organize tasks track progress and manage daily priorities in alignment with service level expectations and team objectives -Collaborate with quality and compliance teams by providing required documentation and clarifications to support internal controls and external audits -Contribute to a customer focused culture by ensuring that every policy servicing action supports long term trust and aligns with the company mission to protect financial well being -Qualifications -Demonstrate proficiency in MS Office applications including word processing spreadsheets and presentations to handle policy data reporting and documentation tasks effectively -Possess foundational knowledge of life and annuities insurance concepts such as policy issuance policy changes and policy payouts to interpret servicing requests accurately -Exhibit strong written and spoken English communication skills to document work clearly and interact with stakeholders in a professional and concise manner -Show attention to detail and numerical accuracy when reviewing policy values premiums and related figures to prevent processing errors and customer impact -Apply basic analytical skills to identify inconsistencies in policy information and propose corrective actions in coordination with supervisors and relevant teams -Display adaptability to hybrid work arrangements and rotational shifts by managing time responsibilities and virtual collaboration tools efficiently -Demonstrate a customer centric mindset by prioritizing service quality responsiveness and reliability in every policy servicing interaction 9. Job Location : Primary Location :CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Policy Servicing [75IO57] 11. Demand Requires Travel? : No 12. Certifications Required : Microsoft Office Specialist certification or equivalent productivity tools certification preferred
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。