We’re hiring!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Senior Technical Consultant Service Now
1. Job Title : Infra Dev Specialist 2. Job Summary : Infra Dev Specialist will design and enhance enterprise automation and service management capabilities using ServiceNow ITSM ITAM ITOM NowAssist and Virtual Agent Agentic AI Automation Integration Visual Basic RPA Integrations. The role focuses on building resilient workflows optimizing operations and enabling agentic AI driven service experiences in a hybrid work model ensuring reliable day time support without travel. 3. Experience : 5 - 8 years 4. Required Skills : Technical Skills: ServiceNow RPA ServiceNow Platform Foundation ServiceNow ITSM ServiceNow ITOM ServiceNow ITAM ServiceNow Integration ServiceNow Agentic AI Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Design and implement scalable automation solutions using ServiceNow RPA that streamline infrastructure operations and reduce repetitive manual tasks for global business functions. - Configure and optimize ServiceNow Platform Foundation components to ensure robust data models efficient workflows and consistent user experiences across multiple technology domains. - Develop and enhance ServiceNow ITSM processes such as incident problem and change management to improve service quality response times and operational transparency for stakeholders. - Implement and refine ServiceNow ITOM capabilities to monitor services automate remediation and maintain accurate visibility into infrastructure health and performance across environments. - Manage and improve ServiceNow ITAM implementations to track assets control lifecycle processes and support cost optimization initiatives aligned with company governance standards. - Build and maintain ServiceNow integrations with enterprise applications and tools using appropriate connectors and APIs to achieve seamless data exchange and unified service views. - Configure and support agentic AI capabilities on ServiceNow to enable intelligent routing automated resolution suggestions and context aware virtual agents that enhance customer satisfaction. - Collaborate with cross functional teams in a hybrid work model to capture requirements validate designs and ensure ServiceNow solutions align with business priorities and compliance needs. - Troubleshoot complex issues across ServiceNow RPA platform modules and integrations implementing sustainable fixes that improve system reliability and reduce service disruptions. - Create and maintain technical documentation for ServiceNow configurations automation workflows and integration mappings to support knowledge sharing and future enhancements. - Analyze operational metrics and user feedback from ServiceNow ITSM ITOM and ITAM to identify improvement opportunities and implement targeted optimization initiatives. - Support smooth day shift operations by proactively monitoring critical workflows responding to service requests and ensuring stable platform performance for internal and external users. - Contribute to organizational goals by delivering resilient ServiceNow automation and service management solutions that improve efficiency reduce risk and positively impact society through reliable digital services. -Qualifications - Demonstrate strong hands on experience in ServiceNow RPA by designing deploying and maintaining automation workflows that handle complex infrastructure and service operations. - Possess deep knowledge of ServiceNow Platform Foundation including configuration management form design workflow orchestration and role based access to ensure secure and efficient usage. - Apply advanced skills in ServiceNow ITSM modules to configure incident problem change and request processes that align with industry best practices and organizational standards. - Utilize practical expertise in ServiceNow ITOM to design service maps event management rules and operational dashboards that provide actionable insights into infrastructure performance. - Bring proven experience in ServiceNow ITAM to implement asset tracking inventory controls and lifecycle management practices that support financial accountability and compliance. - Use strong ServiceNow integration capabilities to connect the platform with monitoring tools HR systems ERP applications and messaging services for unified and automated service flows. - Exhibit familiarity with agentic AI features on ServiceNow including virtual agents predictive intelligence and automated decision support to design intelligent service experiences. 9. Job Location : Primary Location :MXCDMECC01(ITMEX Mexico City - CD MEX CLT/RMT) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Sr. Associate - Projects [60PM00] 11. Demand Requires Travel? : No 12. Certifications Required : ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist for ITSM or ITOM or ITAM
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
