Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeing a new Customer Service Representative to join our team. You will join the Client Services team within the Service Group, providing support to Financial Advisors, support staff, and external clients. As a Customer Service Representative, you will play a key role in delivering outstanding service, strengthening client relationships, and helping ensure a seamless support experience for both internal and external customers. While this is a remote role, we are only considering candidates that live in the Mesa, AZ area.
Role Responsibilities
- Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.
- Educate clients on account services, products, and available capabilities.
- Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.
- Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.
- Thrive in a fast-paced and evolving environment while effectively managing multiple priorities.
- Perform basic technical troubleshooting and assist users with common technology-related issues.
Desired Skills & Qualifications
- At least a High School Diploma or equivalent is required
- Previous call center and customer service experience.
- Banking, financial services, or wealth management experience preferred.
- Proficiency with Microsoft Office Suite, including Outlook.
- Strong Windows 11 navigation and troubleshooting skills.
- Familiarity with Citrix, Good for Enterprise, and Active Directory is preferred.
- Ability to troubleshoot issues with monitors, speakers, keyboards, and mice.
- Knowledge of Microsoft Office and Outlook troubleshooting techniques.
- Exceptional attention to detail and commitment to accuracy.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to build rapport and maintain professionalism in all client interactions.
- Proven ability to prioritize tasks and adapt to changing business needs.
Salary and Other Compensation:
Applications will be accepted until August 7th, 2026.
The hourly rate for this position is $18.50 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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