Job Summary
This hybrid role focuses on delivering high quality customer service support for procure to pay processes within a global multinational organization. The professional will handle inquiries resolve operational issues and ensure a smooth experience for internal and external stakeholders. The role demands strong communication attention to detail and a passion for continuous improvement in customer satisfaction.
Responsibilities
- Handle daily customer inquiries through multiple communication channels and provide clear resolutions that enhance satisfaction and trust in the organization.
- Resolve issues related to orders invoices and payment status by closely tracking each case and ensuring timely closure in line with agreed service levels.
- Maintain accurate records of customer interactions and transactions using enterprise tools to support transparent reporting and audit readiness.
- Collaborate with cross functional procurement finance and operations teams to address customer concerns and streamline procure to pay touchpoints
- Escalate complex cases to the appropriate internal experts while providing complete context to enable faster resolution and minimal disruption for customers.
- Monitor open requests and follow up proactively with stakeholders to prevent delays and maintain high responsiveness in all service commitments
Adapt communication style to diverse customer profiles and regions while maintaining a professional empathetic and solution oriented approach
Participate in continuous improvement activities by identifying recurring issues suggesting process enhancements and supporting implementation of new service practices
Apply basic knowledge of procure to pay procurement flows to explain process steps to requestors and help them navigate purchasing and payment activities
Use metrics and feedback from surveys or dashboards to assess service quality and propose practical actions that improve the overall customer experience
Support documentation of standard operating procedures for customer service and procure to pay topics ensuring that guidance remains current accurate and easy to follow
Coordinate with technology teams when system issues affect customers providing clear incident details and supporting testing of fixes to restore normal service
Adhere to company policies compliance expectations and data privacy requirements in every interaction to protect the organization and build stakeholder confidence
Qualifications
- 0-18 months of experience in customer service environments preferably supporting corporate or shared services functions
- Demonstrate strong verbal and written communication abilities that enable clear explanation of issues and build constructive relationships with stakeholders
- Exhibit working familiarity with procure to pay or procurement processes such as requisitions purchase orders and invoice handling even if gained through limited exposure
- Show proficiency in using office productivity tools and ticketing or case management systems to log track and close customer requests efficiently
- Display a structured problem solving mindset with the capability to analyze root causes and recommend realistic improvements to service workflows
- Bring awareness of hybrid work practices including effective remote collaboration and time management to maintain productivity within day shift schedules
- Value inclusivity teamwork and ethical conduct and align daily activities with the organizations purpose of delivering efficient responsible supply operations that benefit society through reliable services
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。