Cognizant is seeking an AWS Cloud Operations / Infrastructure Support Engineer to monitor, operate, and support AWS cloud infrastructure services across production and non-production environments. The role is responsible for daily health checks, CloudWatch and Dynatrace monitoring, incident investigation, EC2/RDS backup validation, EBS snapshot and disk management, VPC and EC2 log operations, DNS/firewall coordination, deployment runbook execution, documentation, and TriZetto Facets suite installation support. This is a remote opportunity. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Responsibilities:
· Perform daily AWS cloud infrastructure health checks, including disk space validation, SSM agent status, EC2/RDS availability, and operational readiness checks.
· Configure, manage, and enhance cloud infrastructure monitoring using AWS CloudWatch and Dynatrace, including dashboards, metrics, alarms, and notification workflows.
· Investigate monitoring alerts from CloudWatch, Dynatrace, and related tools for outages, performance degradation, system issues, and infrastructure anomalies.
· Configure CloudWatch monitoring and alert notifications to automatically notify the on-call team for critical events and production-impacting incidents.
· Manage production EBS snapshot activities, EBS disk sizing requests, backup validation for EC2 and RDS instances, and associated operational reporting.
· Manage VPC Flow Logs, EC2 logs, log bucket access, S3 bucket access policies, and AWS account access within the LZ2 landing zone environment.
· Troubleshoot cloud infrastructure service outages, EC2/container restarts, network issues, DNS private hosted zones, firewall change requests, and access-related issues.
· Support AWS account creation, AMI and S3 object sharing across AWS accounts, EC2 instance restarts, container restarts, SSL certificate requests, and infrastructure resizing guided by FME.
· Support application deployments by executing approved deployment runbooks, work instructions, validation steps, and weekend service downtime communications.
· Monitor Subversion code repositories, maintain infrastructure documentation, and support TriZetto Facets suite installation activities.
Qualifications:
· AWS Cloud Operations with Facets installation experience.
· Hands-on AWS operations experience across EC2, EBS, RDS, S3, VPC, Route 53 Private Hosted Zones, CloudWatch, SSM, AMIs, IAM/access.
· Strong monitoring and observability experience using AWS CloudWatch and Dynatrace, including alert investigation, dashboard creation, one-agent installation, and alert routing.
· Experience with production support, incident triage, outage investigation, infrastructure troubleshooting, log analysis, backup validation, and operational reporting.
· Experience supporting production AWS workloads, monitoring tools, incident response processes, backup validation, and operational runbooks in enterprise environments.
· Strong communication, documentation, ownership, troubleshooting, collaboration, and weekend/on-call support readiness.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Applications for this position are reviewed by our recruitment team without the use of artificial intelligence screening tools. The salary range for this role is between $108,000 and $127,000 CAD depending on skills and qualifications of the candidate. Applications will be accepted till 7/28/2026.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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