Job Summary
This role supports digital content services for online channels and focuses on delivering clear engaging and compliant content in English for a global audience. The talent manages end to end content workflows in a fully remote work from home setup and ensures consistent quality across websites portals and other digital touchpoints. The role requires strong spoken and written English communication and a customer centric mindset that aligns with the company purpose of enabling inclusive access
Responsibilities
- Manage digital content lifecycle for online platforms by coordinating intake drafting review publication and continuous refresh activities to maintain accurate and relevant information for users
- Create clear concise and inclusive English content for web pages articles FAQs and support materials that enable diverse users to easily understand complex topics and take informed actions
- Optimize digital copy for readability accessibility and search visibility by applying structured writing techniques inclusive language guidelines and metadata best practices that improve online discovery and engagement
- Collaborate with product marketing and operations teams to translate business requirements into user focused content journeys that guide customers through digital tasks with minimal friction
- Monitor content performance using analytics dashboards to identify gaps drop offs and high impact opportunities then refine messages and layouts to increase conversion and task completion rates
- Develop reusable content templates and style references that standardize tone voice terminology and structure across multiple digital properties and reduce inconsistencies for customers
- Review and edit peer content for grammar terminology alignment and regulatory compliance while providing constructive feedback that builds shared content quality standards across the team
- Coordinate publication schedules and content updates in digital content management tools to ensure time sensitive information is deployed accurately for campaigns product launches and service changes
- Document content operations workflows governance rules and escalation paths so that remote team members can follow consistent processes and onboard quickly in a distributed environment
- Partner with customer support and online moderators to capture frequent issues and questions then translate them into self service content that reduces support volume and improves resolution speed
- Engage in regular spoken English interactions such as virtual standups reviews and walkthroughs to clarify requirements resolve blockers and maintain smooth coordination in the work from home model
- Adhere to organizational guidelines for data privacy brand integrity and ethical communication so that online content builds trust and supports responsible use of digital services in society
- Continuously improve personal skills in digital storytelling structured writing and analytics interpretation by participating in internal learning sessions and applying new techniques to live content initiatives
Qualifications
- Possess professional experience of five to eight years in digital content services or similar online roles with a focus on managing content for websites portals or applications in a distributed team environment
- Demonstrate advanced proficiency in speaking reading and writing English including the ability to conduct virtual discussions present content proposals and refine complex feedback into clear customer facing messages
- Apply strong domain understanding of online user behavior such as navigation patterns search habits and self service preferences to craft content experiences that feel intuitive and reduce user effort
- Utilize hands on experience with digital content management tools web publishing workflows and basic analytics reporting to manage updates track outcomes and maintain audit ready content records
- Exhibit the ability to work effectively in a work from home environment by managing time communication and collaboration tools in a way that keeps stakeholders aligned despite the absence of travel
- Show familiarity with accessibility practices inclusive communication principles and clear language standards so that online content can be consumed easily by people with diverse needs and backgrounds
- Display strong attention to detail and quality orientation in reviewing and curating content so that every published asset supports organizational goals and reinforces user trust in digital channels
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
