At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients’ practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients’ businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.
Essential Functions:
· Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
· Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
· Troubleshooting, testing, and resolving reported production support or data issues.
· Maintaining internal and external customer-reported questions, problems, and resolutions following issue management procedures.
· Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
· Ability to work in a fast-paced, self-directed, and team environment as well as excellent problem-solving, organizational skills, and professionalism.
Qualifications:
Education: Business Management or Healthcare bachelor’s degree preferred or equivalent experience
Required Experience:
· Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
· Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
Salary and Other Compensation:
Applications will be accepted until August 14, 2026.
The annual salary for this position is between $50,000 - $55,000 depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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