About the role
As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.
In this role, you will:
- Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
- Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
- Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
- Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
- Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
- Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
- Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
What you need to have to be considered
- 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
- 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
- Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
- Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
- Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
- Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
- Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
- Excellent communication, stakeholder management, consulting, and problem-solving skills.
- Ability to travel as required to support customer engagements.
- Any of Mandatory ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (minimum one workflow certification)
- Certified Implementation Specialist – Data Foundations
- ArchX Advanced Architecture
- Now Assist Essentials Certification
- Now Assist Executive Micro-Certification
- Agentic AI Executive Micro-Certification
These will help you stand out
- Certified Technical Architect (CTA) or active pursuit of certification
- Certified Master Architect (CMA) or active pursuit of certification.
- Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
- Experience delivering executive-level technology strategy and enterprise architecture initiatives.
- Knowledge of TOGAF or other enterprise architecture frameworks.
- Experience leading AI governance, responsible AI adoption, and organizational change management programs.
- Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
