ServiceNow Licensing, Pricing and Contract Analyst
About the Role
ServiceNow Licensing, Pricing and Contract Analyst, you will make an impact by providing licensing advisory, pricing support, entitlement governance, and contracting operations for ServiceNow solutions. You will be a valued member of the ServiceNow Business Group and work collaboratively with Sales, Presales, Finance, Legal, Procurement, Delivery teams, MSP Licensing Support, and ServiceNow account stakeholders.
In This Role, You Will
- Support ServiceNow licensing activities including product mapping, SKU identification, entitlement validation, and licensing recommendations.
- Partner with sales and presales teams to address licensing inquiries, customer requirements, subscription renewals, and commercial requests.
- Prepare pricing worksheets, quote comparisons, renewal analyses, and commercial documentation while validating quantities, contract terms, and pricing assumptions.
- Assist with contract documentation, approval tracking, version control, and maintenance of audit-ready records related to licensing and subscription agreements.
- Monitor licensing requests, track open actions, prepare operational reports, and contribute to process improvement, governance, and automation initiatives.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office in Bangalore or Chennai, based on business needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programmes.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What You Need to Have to Be Considered
- Experience in software licensing, SaaS pricing, quote operations, software asset management, renewals, commercial operations, or related functions.
- Good understanding of ServiceNow licensing models, subscriptions, pricing structures, entitlement management, and contracting processes.
- Experience preparing pricing analyses, quote comparisons, commercial documentation, and licensing support materials.
- Strong proficiency with spreadsheets, data validation, reporting, tracking tools, and structured documentation management.
- Excellent attention to detail, communication, stakeholder management, and the ability to manage multiple priorities in a fast-paced environment.
- Bachelor’s degree or equivalent experience.
- Willingness to work during US business hours and provide extended support during critical business periods.
These Will Help You Stand Out
- Knowledge of Managed Service Provider (MSP) licensing models and governance processes.
- Experience supporting software renewals, subscription management, and entitlement compliance programmes.
- Familiarity with commercial contract review processes and cross-functional collaboration with legal, procurement, and finance teams.
- Understanding of software asset management practices and licensing optimisation strategies.
- ServiceNow platform knowledge, certification, or related software asset management experience.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
