As a Network Operations Engineer, you will make an impact by performing advanced troubleshooting and incident ownership. You will be a valued member of the team and work collaboratively with your Manager, Peers and Stakeholders.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Responsibilities
The Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution centers, corporate offices, cloud platforms, and enterprise network services. The role serves as the primary troubleshooting and restoration tier within the Network Operations organization.
Key Responsibilities
Incident Management & Service Restoration
- Lead troubleshooting of complex network incidents.
- Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.
- Own incidents from investigation through restoration and closure.
- Participate in Major Incident response activities.
- Coordinate vendors, carriers, ISPs and service providers.
Retail Network Operations
- Support retail store network infrastructure and connectivity.
- Support WAN circuits, ISP services, wireless and SD-WAN environments.
- Support New Store Openings (NSO) and store migrations.
- Coordinate Smart Hands and Field Services activities.
Problem Management
- Participate in Root Cause Analysis activities.
- Identify recurring incidents and operational trends.
- Recommend runbook and process improvements.
Change & Maintenance
- Execute approved network changes.
- Support upgrades, patching and maintenance windows.
- Validate implementation success and rollback readiness.
Required Qualifications
- 5+ years of Network Operations or Enterprise Network Support experience
- Experience supporting retail, distribution center and corporate environments
- Strong troubleshooting, analytical and communication skills
- Experience supporting geographically distributed enterprise environments
Technical Skills
Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting.
Preferred Qualifications
- CCNA or CCNP Enterprise
- ITIL Foundation
- Azure or AWS networking experience
- Python or PowerShell exposure
- Juniper and Fortinet experience considered an asset
What Success Looks Like
- Owns and restores complex network incidents.
- Reduces MTTR and repetitive incidents.
- Delivers high-quality support across Retail, DC, SSC and Cloud environments.
- Effectively manages vendor and ISP escalations.
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $77,000 to $91,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
