We are currently seeking an experienced ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments.
This role provides the opportunity to work closely with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes. You will play a key role in defining solution architectures, guiding implementation teams, and ensuring solutions align with both business objectives and enterprise architecture standards.
Key Responsibilities
• Lead ServiceNow architecture initiatives from inception through to implementation and ongoing enhancement.
• Design scalable, secure, and maintainable ServiceNow solutions that align with business goals and enterprise architecture standards.
• Collaborate with business stakeholders to understand requirements and translate them into effective solution architectures.
• Act as a trusted technical advisor and subject matter expert across ServiceNow implementations and integrations.
• Provide architectural leadership across ServiceNow modules and digital workflow solutions.
• Design and oversee integrations between ServiceNow and enterprise applications, platforms, and third-party systems.
• Drive the adoption of reusable architecture assets, frameworks, and best practices to improve delivery efficiency and solution consistency.
• Support implementation teams by providing technical direction, design governance, and architectural guidance throughout the project lifecycle.
• Lead architecture reviews and ensure solutions meet performance, scalability, security, and compliance requirements.
• Produce architecture documentation, solution designs, and technical artefacts that support implementation and ongoing support activities.
• Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery.
• Contribute to innovation and continuous improvement initiatives by identifying new ServiceNow capabilities and opportunities to enhance client solutions.
Skills & Experience
• Extensive experience delivering ServiceNow solutions across enterprise environments.
• Proven experience leading ServiceNow architecture, implementation, and integration initiatives.
• Strong understanding of ServiceNow platform capabilities, architecture principles, and solution design methodologies.
• Experience designing end-to-end ServiceNow solutions that support digital transformation and service optimisation objectives.
• Strong knowledge of ServiceNow modules, workflows, integrations, and platform best practices.
• Experience working directly with business stakeholders to translate strategic and operational requirements into technical solutions.
• Ability to provide architectural leadership across multiple projects and delivery teams.
• Strong documentation skills, including solution architectures, technical designs, and governance artefacts.
• Excellent stakeholder engagement, consulting, and communication skills.
• Ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical capabilities with a focus on delivering practical, business-aligned outcomes.
• Experience working within Agile, Waterfall, or hybrid delivery environments.
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you! Please apply directly with us.
Cognizant is committed to providing Equal Employment Opportunities.
Successful candidates will be required to undergo a background check.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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