Cognizant is seeking an IT Support Technician for a full- time opportunity in Cheyenne, Wyoming. The role needs to work onsite from our client’s office in Cheyenne, Wyoming. Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.
Responsibilities
Serve as the first point of contact for IT support through walk-up, phone, remote, chat, and email channels.
Deliver excellent customer service by troubleshooting, diagnosing, and resolving end-user technical issues.
Prioritize and manage multiple incidents while adhering to SOPs and support guidelines.
Provide users with accurate information on IT products and services and guide them through issue resolution.
Escalate unresolved issues to appropriate support teams and ensure timely follow-up.
Maintain accurate case and task updates, customer communications, and issue documentation.
Support asset lifecycle management, including desk setup/collection, inventory management, shipping/receiving, audits, smart lockers, IT vending machines, and printer support.
Provide Level 1 Audio-Visual (AV) support for conferencing systems, meeting rooms, event spaces, and related troubleshooting.
Perform end-user network troubleshooting using standard diagnostic tools and best practices.
Manage logistics activities, including supply ordering, storage audits, and helpdesk operations.
Qualifications:
2 plus years of experience with Deskside Support including Windows Administration and Mac OS Support.
Hands on experience with IT Service Desk, incident, and change management.
Experience with Asset Management, Inventory Management, Supply Chain / Logistics Support, Printer configuration & troubleshooting.
Experience with Audio Visual, Video Conferencing Support, Network troubleshooting and MDM.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
