Job Title: Field Services Engineer
Job Location: Ontario, California
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
Job Summary
This hybrid Field Services Engineer role focuses on delivering advanced remote desktop support and onsite field services for enterprise users with complex environments. The professional will diagnose and resolve incidents coordinate with cross functional teams and improve service reliability through process optimization. Experience in property and casualty insurance is valuable for handling domain specific workflows and applications.
Responsibilities
- Deliver high quality remote desktop support by diagnosing complex hardware and operating system issues and applying timely solutions that restore user productivity across diverse enterprise environments.
- Provide advanced troubleshooting for desktop applications and collaboration tools by analyzing incident patterns and implementing corrective actions that reduce recurring disruptions for business users.
- Coordinate field services activities such as device provisioning and replacement by following standardized procedures that maintain asset accuracy and minimize downtime for critical business operations.
- Collaborate with infrastructure and application teams by clearly documenting incident details and configuration changes to ensure seamless end to end resolution and stable desktop ecosystems.
- Implement secure configuration baselines for desktops and laptops by applying organizational policies and industry best practices that strengthen endpoint resilience and safeguard business information.
- Monitor remote support queues and prioritize service requests using defined response targets to ensure consistent user experience and adherence to service level expectations during day shifts.
- Develop and maintain detailed technical knowledge base articles by capturing root cause analyses and remediation steps that accelerate future resolutions and support continuous improvement.
- Assist in evaluating and rolling out desktop operating system upgrades and client tools by executing test plans and validating compatibility to ensure smooth transitions for business users.
- Perform routine health checks on endpoint devices and remote support tools by reviewing performance indicators and addressing emerging issues before they affect business continuity.
- Communicate clearly and empathetically with customers during troubleshooting engagements by setting transparent expectations and providing status updates that improve confidence in support services.
- Support hybrid work models by optimizing remote access configurations and resolving connectivity issues so that users can operate efficiently from office and remote locations.
- Apply understanding of property and casualty insurance workflows when relevant by aligning desktop configurations and application support to the needs of underwriting claims and policy servicing teams.
- Contribute to team refinement process by suggesting enhancements to ticket handling and escalation paths that improve efficiency and overall service quality for the organization and its stakeholders.
Qualifications
- Demonstrate extensive experience of eight to twelve years in remote desktop support and field services with a proven record of resolving complex endpoint issues in large scale environments.
- Exhibit strong proficiency in operating systems endpoint security tools and enterprise desktop management platforms to ensure stable and secure user workspaces.
- Show capability in analyzing incident trends documenting technical findings and using these insights to recommend improvements that enhance reliability and user satisfaction.
- Display familiarity with collaboration tools remote access technologies and hybrid work enablement techniques that support effective operations without travel requirements.
- Bring domain awareness of property and casualty insurance processes where possible enabling more contextual support for specialized applications and business workflows.
- Demonstrate solid communication and customer service skills by interacting constructively with stakeholders at different organizational levels and conveying technical information in accessible language.
- Maintain commitment to continuous learning by staying up to date with endpoint technologies security practices and support methodologies relevant to modern field services roles.
Salary and Other Compensation:
The annual salary for this position is between $82,000 to $92,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
