About the role
As a Data Center Support Engineer, you will make an impact by providing on-site, hands-on support for data center and lab environments, including hardware installation, troubleshooting, maintenance, and operational tasks. You will help ensure a safe, organized, and efficient data center environment while supporting the broader engineering team worldwide. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Associate Director.
In this role, you will
- Support quality management and compliance activities in alignment with ISO 9001 and other applicable ISO standards, ensuring adherence to established processes, policies, and procedures.
- Conduct Root Cause Analysis (RCA), implement Corrective and Preventive Actions (CAPA), and support risk assessment and mitigation initiatives in collaboration with cross-functional teams.
- Track and analyze quality metrics, maintain accurate operational data, identify trends, and prepare reports to drive continuous improvement and operational excellence.
- Perform equipment moves, installations, and setup within and across lab and data center environments
- Troubleshoot and resolve hardware and network issues (break/fix tasks)
- Support decommissioning, disposal, and maintenance of data center equipment
- Install, configure,and upgrade servers,routers, switches, and operating systems (Windows, Linux, IOS)
- Deploy and configure VMware ESXi and manage Power Distribution Units (mPDUs)
- Perform network troubleshooting across Layers 1–3
- Maintain accurate asset records and labeling for equipment, components, and devices
- Ensure lab cleanliness,safety,and compliance with site policies and SOPs
- Provide basic testbed and lab environment support
- Respond to emergency support requests as required
- Follow SOPs, policies, and procedures, contributing to process improvement initiatives
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Milpitas, California.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Experience with intra- and inter-lab equipment and rack moves
- Ability to safely operate manual forklifts and other lifting equipment
- Strong cable management skills, including routing, organizing, labeling, and cleaning up network cables
- Hands-on troubleshooting and break-fix experience with hardware and networking equipment
- Installation, configuration, and upgrade of servers, routers, switches, and operating systems
- VMware ESXi installation and upgrade experience
- Experience replicating or building configurations based on customer requirements
- Installation and networking of managed Power Distribution Units (mPDUs)
- Rack, stack, and PDU installation experience
These will help you stand out
- Experience with accurate labeling and inventory maintenance within a data center environment
- trong adherence to SOPs, policies, and procedures with contributions toward continuous improvement
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until November 4, 2026.
The annual salary for this position is between $50,500 - $59,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
