About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of experts dedicated to helping clients reimagine their businesses. Blending deep industry knowledge with technology and advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to help shape the future of business. Could it be you?
About the role
As a Manager, CRM Functional Lead (Lifesciences Consulting), you will make an impact by leading CRM transformation and implementation engagements for pharmaceutical and broader Life Sciences clients.
You will be a valued member of the Life Sciences Consulting team and work collaboratively with client Commercial leaders, business and technology stakeholders, delivery teams, and Cognizant colleagues. You will connect business needs with technology solutions, shape functional designs, and guide clients through CRM, customer engagement, and field-force transformation programs.
In this role, you will:
- Lead requirements gathering, business-process design, functional solutioning, and client workshops for Life Sciences CRM transformation and implementation engagements.
- Advise Commercial stakeholders on CRM strategy and processes involving healthcare professional and healthcare organization engagement, field sales, account management, consent and preference management, and omnichannel engagement.
- Translate complex business needs into clear functional requirements, user journeys, process designs, solution specifications, and implementation roadmaps.
- Lead functional teams through design, configuration, build, testing, deployment, adoption, and post-implementation activities while maintaining alignment across business and technology stakeholders.
- Support proposals, solution development, estimates, presentations, and client conversations that contribute to new business opportunities and expand Cognizant’s Life Sciences Consulting capabilities.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered
- At least 10 years of consulting, CRM, digital transformation, or related professional experience, including significant experience delivering CRM programs for pharmaceutical or broader Life Sciences clients in the United States.
- Strong knowledge of Life Sciences Commercial processes, CRM strategy, customer engagement, and field-force transformation.
- Hands-on functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements, process design, functional solutioning, testing, and deployment.
- Experience leading client-facing workshops and engaging senior stakeholders while translating business needs into effective functional designs and implementation recommendations.
- Demonstrated ability to lead functional workstreams and teams across the full implementation lifecycle, including design, build, testing, deployment, adoption, and stabilization.
These will help you succeed
- Experience supporting consulting proposals, solution development, effort estimation, presentations, and business-development conversations.
- Knowledge of HCP and HCO engagement, field sales, account management, consent and preference management, and omnichannel processes.
- Strong executive communication, facilitation, storytelling, problem-solving, and stakeholder-management skills.
- Experience working across global, distributed, and cross-functional business and technology teams.
- Bachelor’s or master’s degree in business, technology, life sciences, or a related discipline.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed.
Compensation
$134,500- $158,500, annually depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) plan and contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus paid time off
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
