Italian Speaking Service Desk Representative

Italian Speaking Service Desk Representative

About Cognizant

Cognizant is one of the world’s leading IT professional services companies, helping clients transform their business, operating, and technology models for the digital era. Our industry-based, consultative approach enables organizations to envision, build, and run more innovative and efficient businesses. Cognizant operates globally, with a strong European presence across 16 offices. Our services include Digital Business, Digital Operations, Digital Systems & Technology, and Cognizant Consulting.

Cognizant Hungary has been an important player in the Hungarian Shared Service Centre market since 2008, providing multilingual IT services. Today, nearly 1,000 employees work in our Budapest office, supporting international clients in a dynamic and multicultural environment.

Position Overview

For our office in Budapest, Hungary, we are looking for Italian speaking Service Desk Representatives to join our IT support team. In this role, you will act as the first point of contact for our clients, supporting them with IT-related issues and ensuring a high level of customer satisfaction. This is a full-time, hybrid position (during training full time office, afterwards 3 times office and 2 times home office)

What We Offer

· Multilingual and multicultural working environment

· Pleasant and inspiring workplace with modern technologies

· Easy-to-access location and modern office building

· Competitive salary and cafeteria benefits

· Medical benefits and additional perks

· Free sport allowance near the office and discounted All You Can Move SportPass

· Reimbursable language courses

· Team events and company events

· High-value awards and recognition programs

· Annual performance bonus and annual salary review

Key Responsibilities

· Provide first-level IT support as the initial point of contact for customers

· Handle end-user requests via phone, email, and ticketing tools

· Accurately document and log incidents and requests in the ticketing system

· Escalate issues that cannot be resolved at first level to Level 2 support teams

· Take ownership of cases and follow up until resolution

· Keep users informed throughout the resolution process

· Contribute to maintaining and improving customer satisfaction

Requirements

· Excellent written and verbal communication skills in Italian

· Upper-intermediate English language skills

· Customer service experience is an advantage

· Experience in Service Desk or IT support is an advantage

· High school diploma or higher education

· Willingness to work in shifts, including a 24/7 schedule

· Strong communication skills and customer-focused mindset

· Flexible, open-minded personality with a can-do attitude

CogHU103

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。