Work model: Work from the office in Cracow
Working hours: 9 AM - 5 PM (working weekends)
About the Role:
You will be responsible for reviewing the intent and accuracy of user-submitted content to ensure the quality of map data. This includes evaluating reviews, photos, and location updates. Using internal policies and systems, you will assess the provided evidence and, based on critical thinking, decide whether to approve or reject the content.
What you will do:
Handle and resolve customer complaints, identifying and escalating priority issues when necessary
Review content according to established processes and make informed moderation decisions.
Provide constructive feedback to improve the product, processes, and policies where applicable
Requirements:
- Proficiency of German at min. B2/C1 level and English at C1 level,
- Experience working in a BPO environment,
- Attention to detail,
- Good analytical & coordination skills are essential,
- Ability to perform in adverse situations,
- Flexible to adapt to any changes in the organization / process,
- Quick learner and tech-savvy in understanding new systems and tools,
Ability to work in a multicultural environment
What we offer:
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities.
- For more information about us, visit Cognizant Poland.
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
Important Notice: We appreciate your interest in joining our company. Due to the high volume of applications, only candidates selected for an interview will be contacted.
We thank you for your understanding and wish you the best in your job search.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Due to Client security requirements in the project, it is a condition of your employment in the position offered to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。