Client Relationship Manager – Life Sciences
Overview
The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences Client Relationship Manager who will be responsible for growing clients in the Boston, MA area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).
The qualified candidate must reside within the Boston, MA area and must be able to travel within the region as required for business.
Key Responsibilities
• Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
• Instrumental in growing the portfolio by 10% in 2025.
• Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy and drive strategic initiatives.
• Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
• Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.
• Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience:
• Consultative Selling in the Life Sciences IT Industry
• Experience in Sales & Marketing, R&D and corporate functions in the Life Sciences Industry.
• Minimum 15 years of experience in the Life Sciences Industry in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Should be Visa ready for the East Cost geography and ready to travel on need basis
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Parameters for Success:
• Strong Revenue Growth
• Exceptional client handling
• Consultative Selling
• Effective Negotiations
• Large Deal management
• Influence and participate in Solution Design
• Strong Presentation Skills
• Deep knowledge of financial modelling
Preferred Experience:
• Deep Understanding of Client’s priorities and business models
• Strategic thinking
• Excellent Collaboration & Relationship building
• Effective Problem-Solving Skills
• Customer Focus
• CXO Relationship management
• MS or MBA degree preferred
Salary and Other Compensation:
The BASE SALARY for this position $150,000 - $170,000 + Annual Target Bonus.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.