Healthcare Payer Customer Relationship Manager (CRM) is a senior client leadership role responsible for owning, growing, and strengthening strategic Healthcare Payer client relationships in the Des Moines, IA area. The role serves as the primary executive interface for assigned accounts and is accountable for client satisfaction, revenue growth, pipeline development, and long‑term account profitability.
This leader partners closely with service lines, delivery leadership, and executive stakeholders to co‑create solutions, drive technology‑led transformation, and ensure Cognizant remains a trusted strategic partner to the client.
The qualified candidate must live withing a daily commutable distance to the client location in the Des Moines, IA. area, or must be willing to relocate to the Des Moines, IA. area.
Key Responsibilities
- Act as the primary relationship owner for assigned Healthcare Payer accounts, building deep, trusted partnerships with client stakeholders
- Develop a strong understanding of the client’s business environment, priorities, and challenges, and translate them into actionable opportunities
- Co‑create solutions with service lines and delivery teams to address client needs and drive measurable business outcomes
- Own and drive pipeline development, including renewals, extensions, and net‑new opportunities, ensuring sustained and profitable account growth
- Lead RFPs, proactive bids, and strategic pursuits, coordinating across internal teams to deliver differentiated proposals
- Serve as the day‑to‑day executive point of contact for the client, ensuring high satisfaction and operational excellence
- Track and interpret healthcare industry trends, regulatory changes, and market dynamics to proactively advise clients
- Maintain accountability for account financials, including revenue, margin, and long‑term growth plans
- Partner with internal leadership to ensure seamless delivery governance, risk management, and escalation handling
Mandatory Qualifications & Experience
- 12+ years of experience in a client‑facing role within an IT Services or IT Consulting organization
- Demonstrated experience leading technology transformation initiatives in the IT services ecosystem
- Proven ownership of client P\&L with account sizes of $30M+
- Strong ability to build and sustain CXO and VP‑level client relationships
- Experience operating in complex, matrixed environments with global delivery models
Preferred Qualifications
- Open to any Industry Domain, Healthcare understanding is a plus but not mandatory
- Demonstrated success in new business development, including large, complex deal pursuits
- Ability to manage multiple concurrent priorities in a fast‑paced, dynamic environment
- Strong analytical, problem‑solving, and strategic thinking capabilities
- Proven ability to communicate effectively with technical and non‑technical audiences across diverse corporate environments
Leadership & Behavioral Attributes
- Executive presence with the ability to influence senior stakeholders
- Consultative mindset with a focus on value creation and long‑term partnerships
- High ownership, accountability, and attention to detail
- Strong collaboration and cross‑functional leadership skills
- Results‑oriented with a growth and client‑first mindset
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
