1. Job Title : PE-CX-Backoffice Helpdesk 2. Job Summary : Join our dynamic team as a Backoffice Helpdesk Specialist where youll play a crucial role in supporting our Hi-Tech operations. With rotational shifts and a work-from-office model youll ensure seamless communication and problem-solving leveraging your English speaking skills to enhance customer satisfaction and operational efficiency. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: Speaking English Domain Skills:Hi - Tech 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Provide exceptional support to the backoffice team by addressing inquiries and resolving issues efficiently - Collaborate with team members to ensure smooth operations and maintain high standards of service - Utilize your English speaking skills to communicate effectively with clients and colleagues - Monitor and manage helpdesk tickets ensuring timely resolution and customer satisfaction - Assist in the development and implementation of process improvements to enhance service delivery - Maintain accurate records of interactions and transactions ensuring data integrity and confidentiality - Support the Hi-Tech domain by staying updated on industry trends and best practices - Participate in training sessions to continuously improve skills and knowledge relevant to the role - Contribute to team meetings and discussions providing insights and feedback for better outcomes - Ensure compliance with company policies and procedures in all aspects of work - Adapt to rotational shifts demonstrating flexibility and commitment to meeting business needs - Engage in proactive problem-solving to identify and address potential issues before they escalate - Foster a positive work environment by promoting teamwork and collaboration. Qualifications - - Demonstrate proficiency in English speaking essential for effective communication - Exhibit a keen interest in the Hi-Tech domain showcasing understanding and adaptability - Possess strong problem-solving skills crucial for handling helpdesk inquiries - Show willingness to work rotational shifts ensuring availability and reliability - Display excellent organizational skills necessary for managing multiple tasks efficiently - Present a customer-focused attitude vital for delivering exceptional service - Have basic computer literacy important for navigating helpdesk systems and tools. 9. Job Location : Primary Location :BRSPSAOA06(BPBRA Sao Paulo SP - Rochavera COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-CX-Backoffice Helpdesk [85OA43] 11. Demand Requires Travel? : No 12. Certifications Required : NA
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
