Job Summary
Join our dynamic team as a Technical Lead where you will leverage your expertise in End User Tools Windows Networking and Desktop Support to enhance our IT infrastructure. With a hybrid work model you will collaborate with cross-functional teams to deliver seamless technical solutions. Your role will be pivotal in ensuring optimal performance and user satisfaction contributing to the companys growth and innovation. This role is for location -Mexico-Saltillo
Responsibilities
- Job Description
- Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.
- Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.
- Perform data collection preservation activities as they relate to migrations and or eDiscovery.
- Stage Build and Image systems with standard client image aka eCore
Job Qualifications
- Good Communication Skills.
- Good Analytic Troubleshooting Skills.
- Strong working knowledge of MS Windows Operating System.
- Working knowledge of MS Office and basic business application.
- Good Customer Support Skills.
- Minimum 2 years desk side support services.
- Basic knowledge of networks telecom and compute storage.
- Basic knowledge of mobile device support.
Lead the implementation and management of End User Tools ensuring efficient and effective use across the organization.
- Oversee the maintenance and support of Windows environments ensuring systems are up-to-date and secure.
- Provide expert networking solutions to enhance connectivity and performance within the organization.
- Manage desktop support operations ensuring timely and effective resolution of technical issues.
- Collaborate with cross-functional teams to identify and implement improvements in IT processes.
- Develop and maintain documentation for IT systems and processes to ensure knowledge sharing and continuity.
- Conduct regular system audits to ensure compliance with company policies and industry standards.
- Analyze and resolve complex technical issues providing guidance and support to junior team members.
- Implement best practices for IT service management to enhance user experience and satisfaction.
- Monitor system performance and proactively address potential issues to minimize downtime.
- Coordinate with vendors and external partners to ensure seamless integration of new technologies.
- Provide training and support to end-users to enhance their understanding and use of IT systems.
- Contribute to the development of IT strategies that align with the companys goals and objectives.
Qualifications
- Possess strong expertise in End User Tools with hands-on experience in Nexthink.
- Demonstrate proficiency in managing and supporting Windows environments.
- Exhibit solid understanding of networking principles and practices.
- Have experience in desktop support with a focus on remote troubleshooting.
- Show ability to work effectively in a hybrid work model balancing remote and in-office tasks.
- Display excellent problem-solving skills and attention to detail.
- Communicate effectively with technical and non-technical stakeholders.
Certifications Required
- CompTIA A+ Certification Microsoft Certified: Modern Desktop Administrator Associate
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
