Job Summary
Join our dynamic team as a Technical Lead where you will leverage your expertise in End User Tools Windows Networking and Desktop Support to enhance our IT infrastructure. With a hybrid work model you will collaborate with cross-functional teams to deliver seamless technical solutions. Your role will be pivotal in ensuring optimal performance and user satisfaction contributing to the companys growth and innovation. This role is for location -Mexico-Saltillo
Responsibilities
- Job Description
- Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.
- Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.
- Perform data collection preservation activities as they relate to migrations and or eDiscovery.
- Stage Build and Image systems with standard client image aka eCore
Job Qualifications
- Good Communication Skills.
- Good Analytic Troubleshooting Skills.
- Strong working knowledge of MS Windows Operating System.
- Working knowledge of MS Office and basic business application.
- Good Customer Support Skills.
- Minimum 2 years desk side support services.
- Basic knowledge of networks telecom and compute storage.
- Basic knowledge of mobile device support.
Lead the implementation and management of End User Tools ensuring efficient and effective use across the organization.
- Oversee the maintenance and support of Windows environments ensuring systems are up-to-date and secure.
- Provide expert networking solutions to enhance connectivity and performance within the organization.
- Manage desktop support operations ensuring timely and effective resolution of technical issues.
- Collaborate with cross-functional teams to identify and implement improvements in IT processes.
- Develop and maintain documentation for IT systems and processes to ensure knowledge sharing and continuity.
- Conduct regular system audits to ensure compliance with company policies and industry standards.
- Analyze and resolve complex technical issues providing guidance and support to junior team members.
- Implement best practices for IT service management to enhance user experience and satisfaction.
- Monitor system performance and proactively address potential issues to minimize downtime.
- Coordinate with vendors and external partners to ensure seamless integration of new technologies.
- Provide training and support to end-users to enhance their understanding and use of IT systems.
- Contribute to the development of IT strategies that align with the companys goals and objectives.
Qualifications
- Possess strong expertise in End User Tools with hands-on experience in Nexthink.
- Demonstrate proficiency in managing and supporting Windows environments.
- Exhibit solid understanding of networking principles and practices.
- Have experience in desktop support with a focus on remote troubleshooting.
- Show ability to work effectively in a hybrid work model balancing remote and in-office tasks.
- Display excellent problem-solving skills and attention to detail.
- Communicate effectively with technical and non-technical stakeholders.
Certifications Required
- CompTIA A+ Certification Microsoft Certified: Modern Desktop Administrator Associate
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
