At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
This role requires a skilled Business Analyst with +6 years of experience specializing in ServiceNow ITSM and ITAM. The candidate will collaborate with stakeholders to analyze business needs optimize workflows and drive impactful solutions.
Qualifications
• • Demonstrate expertise in ServiceNow ITSM and ITAM with hands-on experience in configuration and customization.
• Possess strong analytical skills to interpret business requirements and translate them into actionable solutions.
• Showcase excellent communication skills to effectively interact with stakeholders and technical teams.
• Exhibit proficiency in creating detailed documentation and functional specifications.
• Have a proven track record of delivering successful ServiceNow implementations within hybrid work environments.
• Display knowledge of ITIL processes and their application within ServiceNow modules.
• Bring experience in user training and support to ensure smooth adoption of new systems.
• Show capability in identifying risks and implementing mitigation strategies during project lifecycles.
• Demonstrate ability to work collaboratively in cross-functional teams to achieve project goals.
ADVANCED ENGLISH IS A MUST
Hybrid role in: CDMX, Guadalajara, Monterrey or Queretaro
Responsibilities
• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow ITSM ITOM and ITAM solutions.
• Translate business needs into functional specifications to ensure alignment with organizational goals.
• Conduct workshops and meetings to identify pain points and opportunities for process improvement.
• Provide detailed analysis and recommendations to optimize workflows and enhance operational efficiency.
• Work closely with technical teams to ensure seamless implementation of ServiceNow modules.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Develop and maintain documentation for processes workflows and system configurations.
• Facilitate user acceptance testing and provide support during deployment phases.
• Identify and mitigate risks associated with ServiceNow implementations and upgrades.
• Ensure compliance with organizational policies and industry standards in all solutions delivered.
• Provide training and support to end-users to maximize adoption and utilization of ServiceNow tools.
• Collaborate with cross-functional teams to ensure integration of ServiceNow with other enterprise systems.
• Continuously research and recommend new features and functionalities to enhance ServiceNow capabilities.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
