At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
This role requires a skilled Business Analyst with +6 years of experience specializing in ServiceNow ITSM and ITAM. The candidate will collaborate with stakeholders to analyze business needs optimize workflows and drive impactful solutions.
Qualifications
• • Demonstrate expertise in ServiceNow ITSM and ITAM with hands-on experience in configuration and customization.
• Possess strong analytical skills to interpret business requirements and translate them into actionable solutions.
• Showcase excellent communication skills to effectively interact with stakeholders and technical teams.
• Exhibit proficiency in creating detailed documentation and functional specifications.
• Have a proven track record of delivering successful ServiceNow implementations within hybrid work environments.
• Display knowledge of ITIL processes and their application within ServiceNow modules.
• Bring experience in user training and support to ensure smooth adoption of new systems.
• Show capability in identifying risks and implementing mitigation strategies during project lifecycles.
• Demonstrate ability to work collaboratively in cross-functional teams to achieve project goals.
ADVANCED ENGLISH IS A MUST
Hybrid role in: CDMX, Guadalajara, Monterrey or Queretaro
Responsibilities
• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow ITSM ITOM and ITAM solutions.
• Translate business needs into functional specifications to ensure alignment with organizational goals.
• Conduct workshops and meetings to identify pain points and opportunities for process improvement.
• Provide detailed analysis and recommendations to optimize workflows and enhance operational efficiency.
• Work closely with technical teams to ensure seamless implementation of ServiceNow modules.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Develop and maintain documentation for processes workflows and system configurations.
• Facilitate user acceptance testing and provide support during deployment phases.
• Identify and mitigate risks associated with ServiceNow implementations and upgrades.
• Ensure compliance with organizational policies and industry standards in all solutions delivered.
• Provide training and support to end-users to maximize adoption and utilization of ServiceNow tools.
• Collaborate with cross-functional teams to ensure integration of ServiceNow with other enterprise systems.
• Continuously research and recommend new features and functionalities to enhance ServiceNow capabilities.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
