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SPE-CX-Multi Channel Helpdesk

00068568201


Job Summary

This role will be integral part of various capital markets operations functions ranging from Client lifecycle Management Data Management Compliance Operations transaction processing which includes trade booking clearing trade confirmation post trade settlements collateral management nostro break investigation and resolution inter system reconciliations and claims working in an extremely high risk time critical and dynamic atmosphere dealing with a broad spectrum of clientele with unique require


Responsibilities

Stakeholder Business Management Effectively address client queries with timeliness and accuracy Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery Provide relevant client specific statements and information as per the requests received Support the team in performing various ad hoc tasks and activities assigned to the group self Contribute towards process improvement ideas on productivity accuracy and turnaround time Knowledge Management Update SOP as per the agreed frequency Customer Relationship Management Liaise with all the clients stakeholders (sales force front desk personnel traders account managers relationship managers and credit officers)via phone email and chats in ensuring faster and accurate resolution of breaks of both economical and non economical in nature Process Improvements and Process Adherence Adhere to operating procedure guides and ensure 100% compliance to policies Support the team in various ad hoc tasks and activities assigned to the group Contribute towards process improvement ideas on productivity accuracy & turnaround time


关于高知特 (Cognizant)
高知特(Cognizant)(纳斯达克代码:CTSH)作为一家AI Builder和相关技术服务提供商,致力于通过打造全栈AI解决方案,帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长,将企业独特的业务场景融入科技系统,赋能组织释放人才潜能,推动切实成果,并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情,敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准确。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外,候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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