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PE-CX-Multi Channel Helpdesk

00068724089


Job Summary

This role will be integral part of various capital markets operations functions ranging from Client lifecycle Management Data Management Compliance Operations transaction processing which includes trade booking clearing trade confirmation post trade settlements collateral management nostro break investigation & resolution inter-system reconciliations and claims working in an extremely high risk time critical and dynamic atmosphere dealing with a broad spectrum of clientele with unique


Responsibilities

Stakeholder/Business Management Effectively address client queries with timeliness and accuracy Provide relevant client specific statements and information as per the requests received Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines Investigate and resolve breaks related to financial mismatches unconfirmed or missing trade bookings non-receipts payments and interest claims that are payable or receivables. Liaise with all the stakeholders (front desk personnel- traders account managers relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and non-economical in nature Knowledge Management: NA Customer Relationship Management: Liaise with all the clients stakeholders (front desk personnel- traders account managers relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature Process Improvements and Process Adherence: Contribute towards process improvements programs in their area of work Actively participate and contribute to team initiatives: regular team meetings presentation of thoughts /ideas etc. Follow and actively foster a risk management culture within the teams where issues are raised / resolved on time


关于高知特 (Cognizant)
高知特(Cognizant)(纳斯达克代码:CTSH)作为一家AI Builder和相关技术服务提供商,致力于通过打造全栈AI解决方案,帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长,将企业独特的业务场景融入科技系统,赋能组织释放人才潜能,推动切实成果,并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情,敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外,候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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