Job Summary
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
- Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
- Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
- Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
- Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
- Embraces training and development opportunities to build skills and enhance performance.
- Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
- Performs other duties as directed by management.
Qualifications
Education- High school diploma or equivalent.
Experience- 1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Skills:
- Strong verbal and written communication skills and the ability to present information clearly and professionally.
- Able to work in a fast pace environment
- Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
- Attention to detail and ability to manage multiple tasks simultaneously.
- Resilience in handling changing priorities or unexpected situations
- Ability to sit and work at a PC for extended periods
- Basic computer skills, including proficiency in common office applications.
- Proactive in contributing to personal growth and organizational success.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准确。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
