Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Deskside Support Analyst for provide direct assistance to end users in troubleshooting and resolving hardware and software issues
About Cognizant’s CIS Practice:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
In this role, you will:
Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs
- Lead deployment of software releases, system upgrades and patches on end user devices
- Accountable for procurement and Asset management of end user devices
- Leading customer relocations and departmental infrastructure build out
- Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
- Triage issues such as physical layers, usernames and passwords
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Perform onsite installations or replacements of various hardware components and software repair
- Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
What you’ll need to succeed (required skills):
- 3 to 5 years of experience as a Desktop Support Analyst.
- Strong technical knowledge of desktop operating systems and software applications.
- Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Experience working with Active Directory and other directory services.
- Ability to manage multiple priorities and work effectively under pressure.
- Willingness to work flexible hours, including evenings and weekends, as required.
- Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
- Candidates are expected to adhere to a business professional dress code
- Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Compensation: We are offering between $60,000 – $83,000.
Applications will be accepted until May 29th, 2026.This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
