Job Summary
This hybrid role focuses on managing end to end accounts receivable activities for an international client in the medical devices domain while ensuring high levels of customer satisfaction and strong cash flow performance. The role involves ownership of order to cash credit evaluation invoice accuracy collection follow up and dispute resolution within day shift timings and without travel requirements.
Responsibilities
- Manage daily accounts receivable activities by validating invoices applying payments and monitoring outstanding balances to maintain accurate and timely financial records
- Drive end to end collections follow up by contacting customers through professional channels and documenting outcomes to reduce overdue receivables and improve cash flow
- Perform detailed credit assessment of new and existing customers using internal policies and financial data to support appropriate credit limit decisions and mitigate credit risk
- Monitor customer credit exposure by reviewing aging reports and credit utilization to proactively identify potential default risks and recommend corrective actions
- Handle customer service requests related to billing queries payment status and account statements to ensure prompt resolution and a positive customer experience
- Coordinate closely with sales customer service and supply chain teams to resolve order delivery and pricing issues that impact invoicing and timely collections
- Investigate and resolve account discrepancies by analyzing payment patterns short payments and chargebacks to ensure accurate and transparent customer ledgers
- Prepare and publish periodic reports on collections status dispute trends and key performance indicators to provide visibility on receivable health to management and stakeholders
- Execute standardized order to cash processes by adhering to internal controls approval matrices and compliance guidelines to maintain audit readiness and process integrity
- Identify opportunities to improve accounts receivable and collections workflows by suggesting automation standardization or policy enhancements that support operational excellence
- Support implementation of new tools or process changes in the accounts receivable function by participating in testing documentation and user training to ensure smooth adoption
- Ensure all customer communication is courteous clear and solution oriented while maintaining a balance between firm collection practices and long term relationship management
- Align daily activities with the company purpose of enabling reliable healthcare delivery by ensuring timely cash realization that supports continuous investment in medical innovation
Qualifications
- possess a bachelor degree in finance accounting commerce or an equivalent field with a strong foundation in basic accounting and financial statements
- bring two to six years of hands on experience in accounts receivable operations including billing cash application and reconciliation within a shared services or corporate environment
- demonstrate practical exposure to order to cash processes with specific focus on credit evaluation credit limit review and credit risk monitoring for domestic or international customers
- show proven track record in collections management through experience in customer outreach negotiation on payment terms and structured follow up on overdue accounts
- exhibit experience in customer service management by handling inquiries complaints and escalations in a professional manner with emphasis on issue ownership and timely closure
- apply knowledge of collections tools enterprise resource planning systems and reporting applications to manage work volumes effectively and produce accurate reports
- display familiarity with medical devices or healthcare domain processes as a nice to have skill including awareness of industry specific billing cycles compliance needs and customer expectations
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
