We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Field Services Engineer
Job Summary:
Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling
Key Responsibilities
· Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
· Analyze, resolve, respond to, and document end user inquiries
· Install desktop/Laptop software using approved tools
· Troubleshoot operating system
· Troubleshoot connection issues with LAN/WAN
· Update tickets with accurate and timely records of work performed, and resolution detail
· Maintain and contribute to a knowledge base
· Coordinate hardware warranty repair
· Escalate to 3rd party vendors when necessary
· Responsible for raising and coordinating problem management issues
· Perform additional tasks (end user/infra related) when required
· Participate in projects
· Strong understanding and skills in SLA, KPI Management
Required Skills:
· Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
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Experience in factory/manufacturing environment desirable
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Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
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Basic understanding of SCCM client troubleshooting
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Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
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Extensive knowledge Windows OS and related configuration.
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Basic knowledge of Servers, Switches, Routers, and Data Center related HW
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Basic knowledge of Backup technologies
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Ability to work in a team-oriented multi tower and vendor environments.
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Ability to multitask and prioritize work, and
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Ability to adapt to new processes and procedures
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Ability to work in a fast paced environment.
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Ability to handle and safeguard confidential information
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Excellent oral and written communication skills
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Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
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Ability to convey technical issues and material to non-technical end users and managers
EDUCATION:
• Diploma or degree in IT
• ITIL and/or any other additional certification preferred
• A+, CompTIA, CompTIA+ preferred
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
