Job Title: Field service engineer - Desktop Support
Job Location: Onsite- Portland, Oregon
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a skilled and customer-focused Field Service Engineer – Desktop Support with 4–7 years of hands-on onsite experience across corporate office and manufacturing/factory environments.
The role involves providing end-user and infrastructure support, including break/fix services, deployments, and troubleshooting across a wide range of devices such as desktops, laptops, rugged factory systems, printers, handheld scanners, and conference room A/V equipment.
The ideal candidate will have strong expertise in Windows environments, ITSM-driven support processes, and endpoint management tools, with the ability to quickly diagnose and resolve technical issues.
In this role, you will
Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems.
Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are handled within defined SLAs.
Perform incident management and root cause analysis (RCA) for critical issues, driving long-term resolution and prevention.
Install, configure, and maintain end-user systems and peripherals in both office and factory environments.
Create, update, and maintain SOPs, runbooks, and knowledge base documentation.
Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility.
Perform Windows OS troubleshooting and basic network diagnostics to restore services quickly.
Support IT asset lifecycle activities, including provisioning, deployment, and decommissioning.
What you’ll need to succeed (required skills)
4–7 years of hands-on experience in desktop support / field services environment.
Strong expertise in Windows 10/11 support, including OS troubleshooting and system configuration.
Experience supporting laptop/desktop hardware, printers, and peripheral devices.
Hands-on experience with ITSM tools for incident and request management.
Proficiency in endpoint management tools such as SCCM, IT Shop, and/or Nexthink.
Basic knowledge of network troubleshooting (Wi-Fi, connectivity, LAN issues).
Experience working in onsite environments, including factory or industrial setups.
Strong problem-solving skills and ability to handle high-priority incidents under pressure.
Preferred Skills
Experience supporting A/V systems and conferencing technologies (e.g., Cisco VC devices, telephony systems).
Exposure to industrial/plant IT environments and ruggedized devices.
Knowledge of ITIL processes and best practices.
Familiarity with HP and Lexmark printer environments.
Strong documentation and knowledge management skills.
Work Environment
100% onsite role supporting both office and factory users.
Requires mobility within client premises for device support and troubleshooting.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Portland, Oregon, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
