Program Director, BFS

Overview:

Join Cognizant as an inspiring leader within the global program management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs. Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.

Key Responsibilities:

· Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management).

· Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)

· Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)

· Provides insights on improvements while ensuring adherence to operational best practices

· Drives optimal business value though scope management, change management, and communication ceremonies.

· Supports pursuits (and/or runs them as programs) as required

· Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client

· Establishes and builds relationships with client and other stakeholders for the program

· Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion

· Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)

· Owns the "activation" (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent

· Owns end-to-end Service Delivery and Managed Services governance, ensuring SLA/KPI adherence, service level reporting, and continuous service improvement across the account portfolio

· Drives Managed Services transition and transformation, including service catalog definition, operating model design, and knowledge transfer for new and existing engagements

· Establishes and oversees ITIL-aligned service management processes (incident, problem, change, and service request management) in partnership with delivery and operations teams

· Leads service delivery governance cadences (QBRs, service review boards, executive steering committees) with client stakeholders to drive service excellence and account health

· Owns Managed Services financial performance, including cost-to-serve optimization, resource/capacity utilization, and P&L management across service delivery engagements

Required Qualifications:

· 15 plus years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations

· Project/Program training and certifications (PMI/SAFe 5.0/Prince II)

· Experience in delivering at least 3 or more complex programs involving teams across multiple geographies; team size 140+

· Experience in senior stakeholder management, communication, and relationship

· Experience being part of deal solutioning and identifying relevant risks

· Can present solutions from the Program Management standpoint

· Experience in managing client stakeholders across IT, VMO, and business

· Adept with multicultural; multi-geo working teams and stakeholders, including CXO

· Experience in contract management

· Program delivery experience involving 3 or more service lines

· Experience in delivering Transformational commitment, productivity goals, offshoring commitment

· Experience in delivering domain capability services or niche technology capabilities or new technologies to the market

· Experience in leading/managing structured deals, takeover/acquisition, or divesture programs

· Extensive experience leading Managed Services/Service Delivery engagements, including SLA/KPI governance, service level management, and operational reporting

· Working knowledge of ITIL framework and IT service management (ITSM) tools/platforms (e.g., ServiceNow, Remedy, BMC)

· Experience managing P&L, cost-to-serve, and resource optimization for outsourcing/Managed Services accounts

Required Education: MBA or Masters degree strongly preferred; Bachelor’s degree required

Work Authorization: Must be legally authorized to work in US without the need for employer sponsorship, now or at any time in the future.

Salary and Other Compensation: The annual salary for this position is between $126,900.00 – $201,000.00 CAD depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

#CB #LI-Vancouver

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
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