Salesforce Project Manager
Key Responsibilities
• Own end-to-end project management for the Omnichannel Marketing Orchestration engagement, including planning, scheduling, resourcing, risk management, and status reporting.
• Lead Salesforce delivery teams (Marketing Cloud, Sales Cloud, Data Cloud, MuleSoft/integration) through Agile/hybrid delivery cycles — sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Serve as the primary delivery point of contact between Cognizant and stakeholders, managing expectations and communicating progress, risks, and dependencies clearly and proactively.
• Coordinate cross-functional workstreams spanning Salesforce architecture, marketing operations, data/integration, QA, and change management to ensure aligned, on-time delivery.
• Manage project financials, including budget tracking, resource forecasting, effort estimation, and change requests.
• Drive requirements gathering and translate business needs from commercial/marketing teams into actionable user stories and delivery plans.
• Ensure all deliverables comply with pharmaceutical industry regulations and standards (e.g., HIPAA, FDA promotional guidelines, GxP validation, and data privacy requirements) as applicable to marketing orchestration.
• Identify, track, and mitigate project risks and issues; escalate appropriately and drive resolution.
• Manage vendor and third-party coordination where the OMO platform integrates with external data sources or marketing tools.
• Support release management, UAT coordination, and go-live/hypercare planning for platform rollouts.
• Maintain project governance artifacts: project charters, RAID logs, status decks, steering committee materials, and resource plans.
Required Skills & Experience
• Minimum of 8+ years of project management experience, with at least 4+ years managing Salesforce-based implementations.
• Hands-on experience delivering projects involving Salesforce Marketing Cloud and/or Data Cloud in a marketing orchestration or customer engagement context.
• Prior experience in life sciences, pharmaceutical, or healthcare industry projects strongly preferred, with familiarity around compliance and regulatory constraints (HIPAA, FDA guidelines, GxP).
• Strong working knowledge of Agile/Scrum and hybrid delivery methodologies; PMP, PMI-ACP, CSM, or SAFe certification preferred.
• Experience managing consulting/SI delivery teams (Cognizant or similar) on client-facing engagements.
• Excellent stakeholder management skills, with experience presenting to senior client leadership and steering committees.
• Strong understanding of Salesforce implementation lifecycle: requirements, design, build, testing, deployment, and hypercare.
• Experience with project management and collaboration tools such as Jira, Confluence, MS Project, and Smartsheet.
• Excellent verbal and written communication skills; ability to manage multiple concurrent workstreams.
Preferred Qualifications
• Salesforce certifications (e.g., Salesforce Certified Administrator, Marketing Cloud Administrator, or Salesforce Certified Project/Program-related credentials).
• Experience with omnichannel marketing platforms and Next Best Action / journey orchestration concepts.
• Familiarity with pharma commercial data models (HCP/HCO data, MDM, consent management).
• Prior experience working within a Cognizant (or similar SI/consulting) delivery model, including offshore/onshore coordination.
Salary and Other Compensation:
Applications will be accepted until 07/17/2026.
The annual salary for this position is between $ 80,000– $ 125,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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